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[Austinnnnnn]

I got a message that I received 240 GB of data from Public mobile but it won’t work

[Phil_Adelphus]

@Austinnnnnn   Might you have changed to a lower priced plan?  The bonus data will be removed if you do that.

[computergeek541]

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@Austinnnnnn wrote:

I got a message that I received 240 GB of data from Public mobile but it won’t work

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By any chance, are you on a plan that includes unlimtied data at reduced speeds?  Up until now, Canada-wide data add-ons have never worked with such plans. I'm curious to know how Public Mobile handled this.

[hTideGnow]

hi @Austinnnnnn you sure they added you the data already?? some got it already but not everyone

check your My Account using incognito/private/secret mode on the browser and check again, see if the bonus data arrived 

and make sure your phone does not have any data limiter enabled

if you need , ask support agent to help,please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Austinnnnnn 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Austinnnnnn]

I have tried restarting my phone and have used all my subscription data

[Handy1]

@Austinnnnnn  Try rebooting the phone first . Also note it won’t start to be used until you use up your plans data bucket first . Only then it will automatically kick in for use