Subscription Not Activated

[Pogz]

How can I contact customer support agent? I need to port my number to PM. Pls help. Thanks

[Pogz]

It's physical sim. So far just one private message from support agent then that's it. Not sure how can I transfer tonight and ready for tomorrow.

[softech]

@Pogz 

please use direct message

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

After you submit ticket, also try this on the app

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

[Pogz]

I followed

Ask support agent  for help fist,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

After choosing login , just blank page then "Done"at the top right corner.

When I press done it goes back to the issue.

[Handy1]

@Pogz  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Pogz 

if you get Subscription not activated problem, it is not a porting issue but an account setup problem

you activate esim or physical sim?

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

Ask support agent  for help fist,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437