Can’t activate phone number for provider switch

[CVKS]

I’m looking to leave Public Mobile due to the inability to process my payment and use my account. My phone has been off for several days and I’ve been put in circles. My subscription has been cancelled, despite my efforts of using several cards to make a payment. I’ve done incognito mode, clearest cached, reset my phone, changed my network settings, uninstalled and reinstalled the app and no luck. I can’t make a payment despite several chats with Public Mobile. So I

I’m at Roger’s looking to switch providers but I can’t. I need permission from Public Mobile to activate my account so I can switch providers, but I can’t even activate my account as a regular user due to the above. Please assist with activating my line so I can seek a different provider.

[Meow]

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@CVKS wrote:

Please activate my account so I can leave Public Mobile. 

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You have to understand that here we are Customers like yourself. NOBODY here will activate your account so no point asking in every post 'activate account'.

If you already have a ticket and did speak with the agent continue communicating with the same agent until issue is resolved.

[TheSterlinger]

Hmm strange. If you'd spoken to an agent already, what did they advise you to do? They are the employees of Public Mobile who has access to your account to assist you. 

Well try the online payments then. Recharge or one of those online services. 

[Phil_Adelphus]

@CVKS   You can contact customer service agents by private message using this link (you just need to be logged in to this community for it to work, which you must be to be posting here)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[CVKS]

No it hadn’t been suspended longer than 90 days. I’ve paid consistently. It randomly told me my account is suspended. I’ve spoken to an agent about changing my card, but your systems won’t accept the card change or a voucher. Please activate my account so I can leave Public Mobile. I’ve been at this for the past week. I can’t even speak to an agent because I require a 6 digit code sent to my number…the number where my SMS is down. The number I’m trying to transfer.

[Phil_Adelphus]

@CVKS  Please activate my account, my cards and your vouchers are not working.

As I mentioned, this community forum is customers and not Public Mobile employees.  We can't do anything with your account, you need to contact customer service again.

[CVKS]

Last time I had this issue I paid for one of your vouchers and it did not work. That is the same suggestion that was given to me so I could make my payments and it did not work. Please activate my account, my cards and your vouchers are not working.

[TheSterlinger]

If you can log onto your account, try this link to make a payment. 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Has your account been suspended longer than 90 days? You could also try *611 or purchase a Public Mobile voucher to make the payment. In order to port out, the account must be active so you'd need to active for another cycle by making a payment to resume service if you want to keep the phone number.

[Phil_Adelphus]

@CVKS   Have you tried restoring the account with a Public Mobile voucher?  We are only customers here, we can't active your account.  If you don't want to use a voucher you will need to work with customer service.

[CVKS]

I can’t activate the account because your systems are refusing payment despite my efforts. I wish I could activate my number on Public Mobile, but I can’t because of an issue with your service. Please activate the account, even temporarily, so I can leave Public Mobile and seek a different provider.

[Meow]

BOTH account have to be active in order to transfer number out (or in).

Try to use computer instead of mobile app. You would have to make your PM active or you will not be able to transfer number.
If everything fails open a ticket through chatbot and ask for a agent's assistance.