Opening an account

[Hermit]

Site re app does not accept the verification code to start a new account. 

[Hermit]

Yes, I know. My issue was I tried to open an account from within the app. My bad. 

[Hermit]

Thank you. I found that out the hard way. 

[HALIMACS]

Actually, you WILL need the app @Hermit to do the activation.

Beyond that, all can be done on the website login to self-serve.

[Hermit]

Yes, thanks. I think I found the issue. Was trying to sign up through the app and you’re supposed to do it on the website

[HALIMACS]

@Hermit 

While submitting a support ticket is sometimes the only option, there are usually workarounds which help get things restarted or completed.

Did you try the suggestions offered by @hTideGnow ?

[Hermit]

It is on her phone and her email. I will submit ticket. Thanks for the link

[Handy1]

@Hermit  Not aware of any one thing for setting up a new account . There’s so many issues with PM one can’t pin point it to just one thing . But to start make sure your using a different email then the one used for your account . All accounts need there own email and it’s best to download the app on her phone to complete the activation 

[Hermit]

I have an account but this is a new account I try to open for my spouse

[Hermit]

Thanks. Starting that now. 
are you aware of an existing issue for setting up new accounts?

[hTideGnow]

Hi @Hermit 

do you have service with PM yet?

try uninstall the app, reboot and reinstall and re-login, 

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Handy1 · Accepted solution]

@Hermit  Please submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437