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Yes, I know. My issue was I tried to open an account from within the app. My bad. 

Thank you. I found that out the hard way. 

Yes, thanks. I think I found the issue. Was trying to sign up through the app and you’re supposed to do it on the website

It is on her phone and her email. I will submit ticket. Thanks for the link

I have an account but this is a new account I try to open for my spouse