new subscriber stuck on "Processing Payment"

[kotion]

Hello,
I entered my CC details and hit Proceed with Payment". The screen greys out with the text "Processing Payment" showing up but nothing happens. After 10mins,  it is still showing Processing Payment. What is up? I tried another browser to continue the setup and went through the payment screen again but also end up with the "Processing Payment" issue.

Thanks in advance!

[Aj1992]

Try another credit card. If you continue to have issues, submit a ticket. Public responds within a  reasonable time. 

[hTideGnow]

HI @kotion 

it really could be a problem with the payment system tonight

I think you can wait till tomorrow and try again

In the mean time, submit a ticket.  They will probably reply tomorrow

[kotion]

100% sure. I Called the bank, verified the postal codes are the same. Both cards working. Tripple checked the card info as I keyed them in. Did it initially on the website but payment didn't seem to go through as the page was stuck on Processing Payment after hitting submit. Someone suggested i do it on the app so I reinstalled app and entered the CC details.  Both cards giving me the same error.

[hTideGnow]

hi @kotion 

you sure it is not an issue with the credit card? you have provided the correct info? name, address, postal code, CVV?

But there was another similar case today, maybe submit ticket with CS agent and ask them to confirm

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[kotion]

It started me at Payment, so I entered the CC details while on the app and got :
"Credit Card Validation failed. Please try again."

[kotion]

I just tried on the app and it said "Credit Card Validation failed. Please try again."

[hTideGnow]

HI @kotion 

first, check your credit card to see if PM processed the payment yet

next download the Public Mobile app and login and see if it starts the step 5 for phone number , which means passed payment step. (And if you have been using app, uninstall it, reboot phone and reinstall before you login and check)

[Handy1]

@kotionyou need to do it in the app not the web site . Download app and try again first . If same please submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437