Account access

[Dee62]

Hello,

I have two accounts on PM. One is my wife's and the other is her mother's.

I have forgotten the username and password to my mother-in-laws account.

how do I get it back. I know he phone number.

Please help.

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
 

Thank you for your time, Public Mobile Team.
 

[Dunkman]

@Dee62 

The user name is email address.  If you forgot email address, there is a link to recover email:

https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

You can then reset the password. 

[hairbag1]

@Dee62 

if you just want to make renewal payment...get payment vouchers at 7/11 or Shell Gas, then dial 611 with her phone to add them.

You'll need Customer Support for access her account though...be prepared to answer many questions...Use this link to message CSA..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437