Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I put my Public Mobile sim card from my old smartphone into my new cell phone. I then set up the new phone from Start with the old sim card. It appeared to be fine until I left my home and WiFi. Even though I had three bars for the Telus network, the...
Can someone please tell me when your auto pay does not go through how do you make a one time payment? I have tried three times and it keeps telling me there is enough funds in the account but there isn't and it won't take the payment and yes there is...
On January 22, I was billed 2x 1 for $41.81 and the 2d for $45.20, please credit one back thank you?Thank You
I recently opened a Public mobile account for myself and my adult son. I had to cancel my account 2 or 3 weeks later when I learned that Public mobile doesn't enable wifi calling which I need in my area. My son kept this accounAlthough my son has ass...
How do I get support I tried to submit a ticket but was not able too, my iPhone seems to work , but not data I can’t access the internet , I have airplane mode off so that’s not the problem
i am locked out and it will not let me reset my password please help
My cc was compromised, so I canceled the card and it was the card I use for autopay. Now I can't get into the acct to make a payment and my service is suspended. What canI do?Tried paying with other card through *611, but don't have registered card ...
If ne has to port out from public mobile , you need to provide the account number and pin/password to the new carrier.Where can you find this pin/password?
I have auto pay enabled. I got a text message that thank you for your payment. When I log in and view my transaction history everything was charged twice. My account still shows amount owing 120. Which is my 3 month renewal amount. I had no issues w...
I still have not received my refund of 25.00 from last week
Hi,I need to change my self-serve account email address. I know I need to submit a ticket to the moderator in order to get that going. So I used the Simon Chatbot and then when I click the link to submit a ticket it sends me to a page where I need to...
Moved to Nova Scotia and would like a local 902 area code and also to keep my existing phone number, is this possible?
I still have not received my refund for 25.00
Hi there, I can't figure out how to change my plan because the change plan page is empty, is this a bug? I'm logged in, and I refreshed the page several times. No idea what this bug is, is anyone else having trouble? Cheers,Garth
Paid twice it is not showing on my account
Hey, the community I have a question for you all, I have some issues with my SIM Card. I am currently in Spain as I have been here since January 6, 2022, and won't be back from home in Canada until March 25, 2022, at least. I have gotten a temporary ...
Hi, new activation.set up complete and confirmednumber transfer complete and confirmedpayment complete and confirmedcancellation of previous provider complete and cnfirmed ****did not recv. pin number for new SIM card. ( 4 days waiting for email)?
Says I have enough funds. Payment is due !
How to fine a SIM card puk
I am outside of Canada (and US) and I use my public mobile number for 2-factor authentication. However, because I am outside of Canada, I am not receiving any text messages for verification. Does anyone have any suggestions or solutions at how I can ...
Hi! I made a payment on my plan. I still have not received my points back it's way past 48 hours to receive them. This is the second time I'm posting this. I've put in a ticket I haven't received any help with this problem.
I was charged more this month and I have no idea why? I'm not used to not being able to contact the company directly as I was with Virgin for years before switching to Public just over two ago months now... Also, who would I complain to about being ...
Where can I find the expiry date of an add on ?
Hi,I got my old cell phone number suspended because the payment wasn't made on time. Does anybody know how do I get the number back please? Thanks.
Dear Public mobile, I need an invoice statement for last 2 months reflecting my address in the invoice document. Please advice if the invoice of the last 2 bills can be sent along with my address mentioned over the sane ? Thanks & Regards,
Hello,I am currently in my home province in Canada but cannot receive text messages from Europe. Text messages from Canada and the US work but not the ones from Europe. My plan includes incoming international sms. Unless "international" means USA, I ...
Still waiting for some answers like 3 days later??Is it usually this much of a pain to dispute a charge
I am new to Public Mobile. I do not know my voicemail password. When I go to the option to reset pswd, it does not work. It wants me to log off and tog lo back in to try again. Still does not work. Can anyone help. Jake
The new login that lists what numbers that attribute to your credits lacks integrity. For those that track their referrals for....active....lost....or changed their number.....how will you do it now? My referral header look like this. Below where it...
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