03-14-2023 03:49 PM - last edited on 03-16-2023 09:39 AM by Dunkman
03-14-2023 04:16 PM
@mepomlar you need to work with PM support on a solution. Because of the charge back, the account is suspended. Usually, they won't let you use credit card for a year until your account is in good standing again. During the year, you need to buy voucher and load it up with the help of support.
please open ticket with them and work out a solution
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-14-2023 04:08 PM - edited 03-14-2023 04:15 PM
@mepomlar Oh boy, that is quite the mess and very frustrating to be sure.
Unfortunately, it seems once a charge back is done on a CC, then the account gets locked until PM receives a payment which can be done by purchasing a voucher, however, I believe you would need to contact customer support to have the voucher payment applied. This, of course, doesn't excuse why PM has locked your mother's account, however, best to submit a ticket via chatbot to get this sorted as soon as possible.
Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you have problems submitting a ticket then you can send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
edit: BTW, here's some places where vouchers can be purchased and funds on them don't have a hold. Shoppers Drugmart, 7/11 and Shell. There's also London Drugs, unfortunately they're only available in BC and Alberta.