cancel
Showing results for 
Search instead for 
Did you mean: 

I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Ginger_Lime
Great Neighbour / Super Voisin

Just venting...  I am going to activate the SIM this weekend.

I know it's non-refundable, but is there any way that I can get a $10 credit?

(Just like price guarantee program at stores) 

7 REPLIES 7

Ginger_Lime
Great Neighbour / Super Voisin

Thank you so much for listing all the link for contacting the agent!
I was able to contact them and they were able to credit back as one-time exception.

The agent was super helpful 🙂

Beer
Town Hero / Héro de la Ville

That's life - sometimes you win sometimes you don't ---You can at least now  order a free Sim as a spare.


@will13am wrote:

@Ginger_Lime , to be fair to the merchant, which stores have price guarantee without some form of return policy?  The price guarantee is really a mechanism to prevent a customer from returning a previous purchase and then repurchasing at the lower price.  


There is always a limited period for price guarantee. Costco and Princess Auto have 2 weeks.  We all know that these 2 stores have great return policy   They don't give you price adjustment after 2 weeks.  But people can return the item and repurchase at a lower price.  Both these 2 stores do not require the purchase receipt as their computer has the record of your purchase.  But don't return your purchase after using the item for 2 years!

 

For the posts suggestion to ask for refund of SIM card, it is just like buying a lottery ticket.  If you don't have a ticket, you will never win.  I know, I know, my lottery ticket example is not quite apply here.  But it is closed enough.  Sorry.

will13am
Oracle
Oracle

@Ginger_Lime , to be fair to the merchant, which stores have price guarantee without some form of return policy?  The price guarantee is really a mechanism to prevent a customer from returning a previous purchase and then repurchasing at the lower price.  

Meow
Mayor / Maire

It never hurts to ask an agent but do not expect any refund or credit.

pmbc
Town Hero / Héro de la Ville

@Ginger_Lime   It doesn't hurt to ask CSA.  When I bought my SIM some time ago, it went on sale and the CSA credited me back $5 on my account. 

Worst they can say is no and the best is they credit you back $5 or $10.

 

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

hairbag1
Mayor / Maire

@Ginger_Lime 

not likely. ...but you can get a second sim for free if you want. Get the 2nd sim and gift it to your friend or family who wants to save money on their cell bill.