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can't log in to My Account

cs4
Great Neighbour / Super Voisin

Hi

 

I can't log in to My Account. I enter my user name and password and get to a page that appears to be loading but doesn't. Is this a website issue? when will it be resolved?

 

 

5 REPLIES 5

Handy1
Mayor / Maire

@cs4  Awesome we are happy to help 

cs4
Great Neighbour / Super Voisin

Thanks! it worked.

Handy1
Mayor / Maire

@cs4  Try again incognito mode private mode there are cache issues also if device has stored email password let device sign you in automatically and don’t hit  login button 

softech
Oracle
Oracle

@cs4 Try using Incognito mode to login and see if it works

if not, try a different browser first. 

or try on a different device

 

Dunkman
Oracle
Oracle

@cs4 

The self service page is finicky.  Maybe try a different web browser, clear cache or incognito mode.  Even sometimes try a different device.  

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