can't log in to My Account

[cs4]

Hi

I can't log in to My Account. I enter my user name and password and get to a page that appears to be loading but doesn't. Is this a website issue? when will it be resolved?

[Handy1]

@cs4  Awesome we are happy to help 

[cs4]

Thanks! it worked.

[Handy1 · Accepted solution]

@cs4  Try again incognito mode private mode there are cache issues also if device has stored email password let device sign you in automatically and don’t hit  login button 

[softech]

@cs4 Try using Incognito mode to login and see if it works

if not, try a different browser first. 

or try on a different device

[Dunkman]

@cs4 

The self service page is finicky.  Maybe try a different web browser, clear cache or incognito mode.  Even sometimes try a different device.