a month ago
I activates my account yesterday and everything ok
but I still cannot find where to put the code on my account. So, how to put in?
Solved! Go to Solution.
a month ago
hi @Mstarauni
People always need to paid the full amount first.
The $10 is a credit that will be added within 72 hours onto your account and can be used for next renewal
a month ago
But I paid full price already. How I get the $10 back?
a month ago
hi @Mstarauni
PM support is all online via message
@ they usually reply within 2 to 4 hours. just check the Community inbox for they response
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a month ago
thanks. I just put in a tickett. What is next? I thought it is live chat
a month ago
Hi @Mstarauni
you were supposed to enter it during activation, at the payment step screen.
But no worries, you can still add it back. You can ask support agent to help with that.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a month ago
@Mstarauni It should have been added right before you made payment , and will appear in your available funds with in 72 hours after activation
But if you missed the step just ask support to apply it for you
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437