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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26037 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37857 Views
  • 185 replies
  • 29 Bravos

Phone compatibility

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine.  I'm wanting to use my 21+ if possible.  Is public moblie compatible with onl...

jd444 by Good Citizen / Bon Citoyen
  • 967 Views
  • 12 replies
  • 0 Bravos

Resolved! Traveling to UK

I will  be traveling to the UK.  Will my public mobile phone work?  Do I need a special data plan?  I have 500 Int'l calling minutes can these be used  or  are these only for calling from Canada to Int'l?    What options have others used?   I can onl...

TEJ01 by Great Neighbour / Super Voisin
  • 1507 Views
  • 10 replies
  • 4 Bravos

Resolved! Credit for using a Referal code

When I activated my Public account, I was given a referral code by a friend and put it into the registration.  My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?

9649 by Great Neighbour / Super Voisin
  • 823 Views
  • 6 replies
  • 0 Bravos

Need costumer service

Would like to talk to someone because I’m having trouble putting minutes on my phone 

Cheryle18 by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged

I was charged twice for my payment. Customer support phone number doesn't work. I can't submit a ticket because when I try to log in with the link it says error. I have tried everything. I am absolutely begging someone please tell me what I can do to...

S_R by Great Neighbour / Super Voisin
  • 593 Views
  • 5 replies
  • 0 Bravos

visa debit card

I cant activated my sim card using a visa debit card. Anybody else?

faraujo by Great Neighbour / Super Voisin
  • 553 Views
  • 5 replies
  • 1 Bravos

Resolved! No bonus

I did not get a Christmas bonus 

brentkowk by Great Neighbour / Super Voisin
  • 950 Views
  • 11 replies
  • 0 Bravos

Resolved! Renewal Date keeps changing. Shorter!!!

My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight  on the 13th or the 14th? I would it interpret it ending the 14th at midnight. Thanks in adv...

Batmanwho by Great Neighbour / Super Voisin
  • 808 Views
  • 8 replies
  • 1 Bravos

my bill of this month is not correct

Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...

fangfang by Good Citizen / Bon Citoyen
  • 903 Views
  • 10 replies
  • 2 Bravos

Unable to receive in coming calls

New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network 

Zhion by Great Neighbour / Super Voisin
  • 522 Views
  • 6 replies
  • 1 Bravos

Resolved! Change plan

How do I change my plan 

Clance53 by Good Citizen / Bon Citoyen
  • 772 Views
  • 6 replies
  • 2 Bravos

Random texts and pics received days after been sent to me.

Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.

Bosbest by Good Citizen / Bon Citoyen
  • 1771 Views
  • 20 replies
  • 1 Bravos

Can’t make or receive phone call

hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...

felixsav3 by Great Neighbour / Super Voisin
  • 1065 Views
  • 12 replies
  • 0 Bravos

Roaming in US

I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?

Crispyshirts by Great Neighbour / Super Voisin
  • 618 Views
  • 6 replies
  • 1 Bravos

vouchers issue

* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month.  would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...

isthis4real by Good Citizen / Bon Citoyen
  • 923 Views
  • 11 replies
  • 0 Bravos

Resolved! PUK

i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...

iamahappycat by Good Citizen / Bon Citoyen
  • 1217 Views
  • 8 replies
  • 1 Bravos

Resolved! Payment

How do I switch from an old card to a new one  

Susanspenc by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

Resolved! Using phone in the US

Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone.  Will my phone work in the states in light of the fact that some providers have shut down their 3G networks?  Or, do I need to change to a 4G network plan?

MoSnow by Great Neighbour / Super Voisin
  • 586 Views
  • 3 replies
  • 1 Bravos

Resolved! US charges

I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?

Barbie123 by Good Citizen / Bon Citoyen
  • 903 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Number

Hi I am using the public mobile from long time, how i can get my account details

Resolved! My account recovery

Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account. I am hoping to recover it as soon as possible. 

Darak by Great Neighbour / Super Voisin
  • 643 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't sign in

Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries 

Screenshot_20230213-223311_Chrome.jpg
Alycatstraz by Good Citizen / Bon Citoyen
  • 1104 Views
  • 10 replies
  • 0 Bravos

Resolved! Change Sim Card but keep phone number

I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...

TSK by Good Citizen / Bon Citoyen
  • 1371 Views
  • 12 replies
  • 0 Bravos

Resolved! I need help activating my number

Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...

Screenshot 2023-02-13 at 9.13.40 PM.png
moise13 by Great Neighbour / Super Voisin
  • 825 Views
  • 8 replies
  • 0 Bravos

Resolved! Add-ons

I purchased the wrong add on. Instead of the US data I wanted the Canada one.

ibrahimadar22 by Great Neighbour / Super Voisin
  • 708 Views
  • 5 replies
  • 0 Bravos
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