Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my number over to Public Mobile four days ago I can call out but can't receive calls or massages. What can I do? I can't submit a ticket (error 404 or other)
I purchased the US Talk & Text Bundle for $15 and can not make or receive calls OR texts while in the USA. How do I go about requesting a refund?
Does Public mobile have the ability to add an additional data plan to an Esim and use it for a smart watch like a samsung gear LTE?What would the proccess be of aquiring one? Can you just purchase an ESIM through the app and allocate a data plan to i...
Hello! I'm from Hamilton ON and me and my moms phones are both saying line busy we can't call out or receive calls. We cant even call voicemail. I did receive a public mobile account verification text though. I've rebooted phone, i've reinstalled sim...
Customer service agent helped requiredThis post is to assist partner with issue.My partner cannot log in to PM account as the email which was used to create log in account ceased to work and had to get a new email. After many attempts to use the cha...
Hey y'llI hope you're doing wellI have some questions which I want to askIt's mostly related to pre-authorized payment and if I can generate a monthly bill for myselfSo this is the scenario which I'm facing right now - my plan was from September 23 t...
I don't have access to my account because it wants.me to confirm my identity using my phone number. Since I lost my phone, I can't confirm to access my account. Is there any way to register new sim card if I can't access my account
Helping a family member activate a SIM. All is well until the final step, where I need to enter a 6 digit code sent to the number I'm trying to activate. Real chicken and egg scenario.Any help would be dandy, Thanks
The app is not allowing me to log in to confirm and activate my sim. I’ve been trying for days what do I do??
I can't believe this is actually happening.My sim card is broken so I ordered a new one, but to activate it I need to login to my account (my real one not this one), which ask me to enter a number that is sent to my phone, which cannot receive number...
Ok I was trying to tranfer my cell number to public mobile from kodoo and tri to subscribe and got to 6 but didn’t got through my cell didn’t get tranfer and my credit has being charged for three months but I can get back to fix it
Everything worked fine until today - when someone tries to leave a message on my voicemail, they hear three beeps & are disconnected. Any insights are appreciated!
I was offered an update grade to my plan to 5g with 40gb of data and replied YES as requested by the text. I did receive a text stating it would happen on the next payment cycle but it has not happen as the payment cycle has come and gone. Has anyo...
I can’t connect to the network.
My account is currently suspended, I think, because my father changed credit cards.Mind you, the current cc info has been updated, but I'm finding it hard to make a paymentto get the account going again. Any thoughts out there to make this account a...
I signed up my wife first and wanted to use her code when I signed up. I miss this step. Thank youMarc Gove
Really I cannot get any help or support!!!!
I wanted to install esim on my daughters phone, but I created account on my phone thinking I would be able to send her link to install esim but there is no option for that and now it tries to install on my phone. How can I install esim on her phone.
Bought data since I ran out and now it’s not showing in my data
i recently purchased some data add-on (1GB for 15 days) however they aren't working at all. i have already used up all the data within my normal plan but the add-on doesn't work, i'll turn my data on but it doesn't work at all. i've tried restarting ...
Hi there, I changed from the 15gb for $40 to the 20gb for $102/90day plan. Currently my rewards are $2/30days for auto pay, & $4/30days in loyalty so I get billed ~$38.08 IIRC. My understanding is with the 90 day plan, I will get $18 off each 90 day ...
wondering where i can find my number to reffer people
@CS_Agent My bank changed my credit card number and public mobile suspended my account. I am unable to edit the credit card details on the payments/plans and adds ons section. *611 will not accept the new credit card. I went and bought a voucher and ...
Hi there,My son is going to be leaving the country for 2 years, and we don't want him to lose his number. Is there a way we can park it with public mobile until he gets back?Thanks
Hi, may I see the call history beyond the 90 days limit?
Hi, how do I cancel a port request from Public Mobile to Bell?
I was helping my son upgrade his public mobile subscription, but was actually on my account when I switched to the plan he wanted. I've been charged $134.40 for this upgrade to my account but only wanted for my son's account. We have correctly upda...
I need help activating a new account and get log in
Good Monday afternoon Ladies and Gentlemen, Current Grandfather'ed Subscription:$180 / Every 90 days 4G LTE Network - Canada & USA calling, Call display, Call waiting, Conference, etc., international text, 9GB total data. Since Dec. 2017. $15 OFF eve...
I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in!
