Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Applied for Canada -US Plan @$34. with 50gb indicated to take effect at the renewal time, Just check my plan and the plan was not added. this also happened to my sons plan.
Somebody from Public mobile must have listed to some customers. It looks like that $29 plan is available to existing customers. https://subscribe.publicmobile.ca/en/ab/activation/plans/20GB-4Gspeed5Hopefully, Public mobile will even make the $24 pl...
has anyone ever travelled outside of Canada/USA with their phone/Public Mobile? While I outside the country, will text messages still come through once i am in a wifi area with my phone turned on? Would I be able to send a text the same way, or have ...
Hello there,Last week I got 240GB as rewards for 150 days. But today I checked they are gone from my account.This is the message I got from you last week:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data...
I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!
I transferred from Bell to Public Mobile and transferred my number to Public Mobile. Everything seems to work fine except when I RCS chat it still shows my temp number that was set up before the number transfer.
Hello,A few months ago my phone would occasionally have a failed call. Now I'm experiencing "Failed Call" 3 or more times during a phone call. Can you please help?Regards,Bon24
I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal. My assumption is after I do that I will t...
Hi I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.Any helpThanks
I’ve been with public mobile for 5 years ($5discount) and have 18 referrals ($18 discount) and $2 savings for pre authorized payment which nets me $23 savings each month. So when it goes to the new rewards program will the monthly referral rewards d...
I am unclear as to where PM works in USA. When I search on the public mobile site it says there is coverage in Alaska which I know there is not so I of course don't trust it.Under, "We've got you covered" I put in US and alaska and it says,"Your loc...
I transferred my number from Virgin and it even worked for one day.Then I received a message from the PM that the number was not allowed to be transferred and I was given a temporary number.I paid my bill to Virgin but now I can’t make a transfer bec...
I set up and account and the phone number changed on its own. I set it up to have the old number and it changed to a different one after a couple of weeks. how can I change it back?
I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...
Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...
I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN plan?My phone is a Canadian Google Pixel 7 phone in the same general work/home area for comparison.I have zero 5G connection past month since I moved ...
Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...
