HELP!

[skipper2]

Hello there, 

I have had an account with Public Mobile for a while. 

For a few months now I have not been able to log in to my account. 

Every time I attempt to do so (even on the App), it forces me to 'resume activation' (even though I already have an account). When I have actually clicked on 'resume activation,' it sends me to an error page.

I just want to know how I can log in!

Thank you

SKipper 🙂

[Handy1]

@hairbag1  Yes you would think , but as the old saying goes you get what you pay for . And nothing more 

[hairbag1]

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@Handy1 wrote:

@skipper2  Just need to clear the app cache . Uninstalling it and re installing it is a bit of brute way of doing things . Or maybe try on website from a different device incognito / private / secret mode 

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This seems to happen far too often...wouldn't you think something like this would just work.

[Handy1]

@skipper2  Just need to clear the app cache . Uninstalling it and re installing it is a bit of brute way of doing things . Or maybe try on website from a different device incognito / private / secret mode 

[will13am]

@skipper2 , try uninstalling and reinstalling the app.  See if that makes a difference.  Otherwise, if you have successfully activated, I suggest using the chat symbol on the lower right corner of the web page to initiate a support ticket and have an agent look into why this is happening.