sumbit a ticket

[chungtin2002]

reactivate phone number

[esjliv]

@chungtin2002 

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  well  # 1-855-478-2542 or # 1-855-4PUBLIC, if 611 isn't working. 

see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

But why isn't 611 working? What does it say when you call the 1-855 number?

If still issues, see the first responder's post for CSA contact methods. We are customers like you here, and have no access to your account, but CSA (public mobile reps.) do.

[hTideGnow]

@chungtin2002 

 call 1.855.4PUBLIC  from another phone, enter your phone  number and check if it cam locate your account.  If do, you can try pay that way too, if you remember the 4 digits pin

[Handy1]

@chungtin2002  Needs be *611 also you can try and call 18554public see if it can find your account if it’s been over 90 days the account no longer exists 

[chungtin2002]

no service right now

[chungtin2002]

can't dial 611

[chungtin2002]

can't log in my account

[Handy1]

@chungtin2002  Do you remember you PIN number to the account ? If so dial *611 if not you can get voucher and *611 and no pin needed 

edit has it been more then 90 days since you had service ? If so the account and number are closed 

[Handy1]

@chungtin2002  Scroll down to bottom page instructions there to make payment and reactivate phone 

[chungtin2002]

the device is no service right now

[Handy1]

@chungtin2002  Dose you device have stored credentials if so let device log you in and don’t hit login in 

[chungtin2002]

doesn't work

[Handy1]

@chungtin2002  Clear web browser and try again incognito private mode there are cache issues or even another device or lap top 

[chungtin2002]

I can not login in.

[Handy1]

@hTideGnow  it is magic like walking on water 

[hTideGnow]

Hi @chungtin2002 did you try login My Account and does it work?

 all 1.855.4PUBLIC , enter your phone  number and check if it cam locate your account

[hTideGnow]

Hi @chungtin2002 magic, it is now merged 

But still, hope OP gives us more info

[chungtin2002]

maybe 2 month

[Handy1]

@hTideGnow  This thread should be merged with op last one hopefully one of the oracles watching and can do this 

[hTideGnow]

Hi @chungtin2002 you might not need to contact agent to reactivate number. How long the number been suspended or when you last paid?

[Meow]

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Handy1]

@chungtin2002  Go back to your prior post 

[chungtin2002]

reactivate phone number

[Handy1]

@chungtin2002  If you can log into self serve make payment and reactivate or you can 611 if you know account pin or with voucher 611 no pin needed but to submit ticket here’s the link 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.