01-25-2023 10:24 PM
01-26-2023 10:43 AM
Things work better when you login by laptop / desktop.
01-25-2023 11:27 PM
01-25-2023 10:50 PM
@M0 .. useless ? give use clear examples and maybe we can provide workarounds
Generally speaking, always use Incognito mode to avoid confusion
You can try using Desktop or laptop if you run in to issue, especially payment
if payment is an issue, wait at least an hour to try again , or you can use *611 to try paying. But before you use *611, make sure you have the 4 digits PIN or reset it on My Account's profile page first.
No, in most cases, you do not need to open ticket with PM support , we can likely able to suggest workaround.
01-25-2023 10:49 PM - edited 01-25-2023 10:50 PM
It seems that it is related to a cache issue on the website but I never had any issue accessing my account on my iPhone or my desktop.
I can access right away and always have the 2FA code sent by text.
01-25-2023 10:27 PM
@M0 it can be a bit tricky when new to it but once your learn to navigate it , it’s pretty good and with a wonderful community here to support you there always a fix
01-25-2023 10:26 PM
Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version: