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service suspension

Great Neighbour / Super Voisin

We plan to be in the U.S. until the end of March 31, 2023.  Is it possible to suspend our service until that time and resume service on our return?


Mayor / Maire


Yes. Here are your options....


  1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
  2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
  3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
  4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
  5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
  6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip number (like textnow) before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your voip voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 89/90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Do not leave this to the last day...give yourself a minimum of 2 days before day 89/90 to reactivate. Happy travels and Stay--Safe!

@mknodel , you can have an account in suspended condition for 89 days without problem.  The account will deactivate after 90 days.  Be mindful that the current plan cycle will continue, rewards are not issued during suspension and if you have account funds renewal will take place.  Otherwise, just disable autopay and the account will suspend when the current plan cycle ends.  

Great Citizen / Super Citoyen

@mknodel  You can disable auto pay on  plan in suspended state for 90 days make sure to make payment around the 85 day and repeat if necessary otherwise you could just drop plan down to the $15 plan 


edit if account stays suspended for 90 or more you will lose the number and account will close