01-24-2023 10:50 AM
We plan to be in the U.S. until the end of March 31, 2023. Is it possible to suspend our service until that time and resume service on our return?
01-25-2023 05:57 AM
Yes. Here are your options....
Most important mark on your calendar day 85 of your suspension and day 89/90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Do not leave this to the last day...give yourself a minimum of 2 days before day 89/90 to reactivate. Happy travels and Stay--Safe!
01-24-2023 01:21 PM
01-24-2023 10:54 AM
@mknodel , you can have an account in suspended condition for 89 days without problem. The account will deactivate after 90 days. Be mindful that the current plan cycle will continue, rewards are not issued during suspension and if you have account funds renewal will take place. Otherwise, just disable autopay and the account will suspend when the current plan cycle ends.
01-24-2023 10:51 AM - edited 01-24-2023 10:55 AM
@mknodel You can disable auto pay on plan in suspended state for 90 days make sure to make payment around the 85 day and repeat if necessary otherwise you could just drop plan down to the $15 plan
edit if account stays suspended for 90 or more you will lose the number and account will close