@Carole8 the process is pretty much same as poritng a mobile phone, except it is longer, it can take anywhere from 3 to 7 business days
First, make sure your old provider account is still active. You don't need to call them to cancel the account or so. Once the porting is completed, your landline account will be closed
Login to your old provider account and make note of the account number
Then get a PM sim card from Telus or Koodo store or Amazon
https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB
(do not order from PM online as it could take long for them to deliver)
Once you have the sim card, activate your account at https://activate.publicmobile.ca/. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the account number of the old provider as the porting info. They might also ask you what to do with the account if that is a bundle account
Once activation completed , Your PM sim card should be able to make outgoing calls (and the receiving end will see your home phone number) Your landline will still able to make outgoing calls and all incoming calls will go to your landline and not the mobile phone until porting is completed, which can be anywhere from 3 to 7 business days
Try to reboot your mobile phone daily, Make a call to yourself everyday and see if PM phone rings. If it rings, porting is completed, and your landline account should be closed
There is a porting support team you can call for status update. If you waited long enough, come back and let us know and will send you the porting team number
