Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to stop the payments without entering his account at this present time. Is there a moderator I can contact?Thank you
Hi, I was travelling to the US for a cruise and purchased the talk text and data add on on 7/24/2022. While the add on worked in Seattle, there was no service in Icy Point Strait, Skagway, or Juneau - the capital city in Alaska. In Juneau specifica...
I just signed up with my friend's referral code for this $25 promo yesterday - but where do I actually see that I got 5$ off? I got charged the full price of my plan so far... and I got 2 rewards, but that's it Aug 19 2022Points-Back0.75 pts Aug 19 2...
Hi, I recently purchased a new plan (40$) instead of the one I had the previous one (15$), for the next cycle. We are now in the middle of this cycle, and I still have my 15$ plan. The 40$ payment has been processed and appears in my payment history...
A few days ago I switched my wife and I to one of the new 4G plans, and it looks the the throttle has now been removed. Is it expected results that the upload speed is still capped though? It's not even hitting the 3 Mbps speed, let alone 4G speed. I...
I paid for a US add on. Made one call in the US and an unexplained charge of $5.95 showed up on my bill. Anybody know why?
I used to have my plan renewal 10. Of each month. Now suddenly is 22 of each month. Why is that. Recently I didnt use PM service for 3 moths while I was away. When I renewed my plan was starting on 26. I believe I added money to my accoun...
I would like to change my current email. I forgot the password to xxxxx so would like to change email address to xxxxxx Edit by Dunkman: removed personal information
Can I add another phone number to my account for my son? I have another PM SIM but can't seem to add another number.
I have ask to transfer the number from fido to public but been for two week , still not working . I need to talk to real person
I recently added on roaming with data us roaming front with data and it's not working. I paid for it I have to receipt and it's not working. Need it fixed right away
I have an old samsung galaxy core 2012 phone..I am changing for a samsung s6 phone..my oroblem is the sim card wont fit from the Core phone to the S6 phone because its a nano micro size. What I need is the adaptor so if ever I want to reuse the Core ...
How do I contact a live person. I have done everything to get this working it is not. I need to create a ticket?
How can I make sure that I will have coverage please?
Hello:I downgraded my plan from $35 to $25 last month and selected Change Plan on Renewal Day.I got charged for the new plan on August 9. And also got charged $32.21 on August 16.My question is if people have to pay for the new plan and the old plan ...
I currently have an active number and would like to change to the other number since I moved to a different province.However, I can't find the selection that allows me to set the last 4 digit phone numbers I want. Is this not available since they cha...
I had an error when the activation public took the money. Tried to post a message that said fix red errors but there were none so I couldn't post. Should I try activation again?
Hi, my account took the normal 40.00 amount then took 46.00. How do I get my money back?
How do I send the referral code for my friend to use? The six digit code is not working for her when submitting it on the activation page.
Our plan did not include USA calling. About an hour ago I purchased US calling and texting (10 day package for $20.00). Now when I try to call, I get a message that there is no available minutes. Any idea why I still can't call the US?
Hi there, My office recently got moved into a basement where I have no cell signal and I quickly realized that PM does not offer Wifi Calling. I understand it is about trying to force you to move to a higher tier provider or whatever, but why not mak...
Everything with my account is fine. Upon going to the main site for this company I see the above message and am wondering if I "need" to get a new SIM card, let alone change my plan or if it will automatically do that to 4G (upgrade)? I'm decently co...
Hi all,I got a weird problem, the data was OK for all the APPs till last week, I did nothing on my phone and my google account, all google APPs cannot use my data, and I still have data in my account, restarted again, nothing changed.but Texting and ...
Why has my account been deactivated?
Public Mobile charged my credit card twice on August 12 for $14.95 and again on August 13 for $14.95 despite the fact I have a $25 plan and had $10 in credit. What's more, I don't even see a charge of $14.95 in my payment history. And to top it off...
Hi I reactivated my account that was on suspension. It took correct money out of my account for the amount of $50.85 but only put $40.00 in my public account and still says I owe $10 to activate my services????Thanks
My wife returned from out of country yesterday and is trying to use her local phone (with public mobile) again but it doesnt work nor can we log into her account any longer.
I’m trying to pay into my account and your tech at Walmart miss spelt my email and put dd@xxxxxxxxxxx and it’s ddd@xxxxxx and I can’t get your code to verified. And I had this phone for over a year
Hi there.Recently I had dropped my phone into the ocean which had my SIM inside of it. Its now unrecoverable. I have a new public mobile SIM with me now and I was wondering if somehow I could transfer my existing number (and plan) from sunken SIM to ...
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