[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New Customer asking question regarding account
HI,I am new customer and just transferred from FIDO at 10am today. I am using the refer code to get the black Friday plan $34 20GB, but can not see the 10 reward balance in my account, any when I pay the fee, it is charged me 38 after tax. And I can ...
Resolved! Black Friday subscription change on next renewal, but no longer available?
Hello @CS_Agent Last week, I changed my subscription to the Black Friday deal "5G 20GB for $34", to take effect on my next renewal Dec 7. I can no longer see it in my account. Just wondering if it has been removed so that it is not available anymore...
Resolved! Available funds question
Hello everyone, I logged into my account today with the delight of being rewarded my first ever community reward. On a separate note, I noticed an additional $1 credit that I have never noticed before.It appears as though the $1 in available funds is...
No eSIM
1) eSIM did not download successfully. 2) my number was ported to Public so I have no service. 3) when I try to submit a ticket it errorshow can I get Support to fix this?work cell: 403.xxx.xxxx Edit by Dunkman: removed personal information
Resolved! Not receiving Verification SMS/Texts
@CS_Agent Hello,I signed up and ported my number from Virgin Mobile on Saturday. Calls, texting, and data are working fine but I cannot receive any text verification from any services to confirm my identity (i.e. Public Mobile, banks, online services...
Resolved! Legacy rewards still apply to subscription changes?
Hi, I was just wondering if my legacy rewards will still apply if I change my plan to one of the new Black Friday deals? After reading some of the forum it sounds like the legacy rewards will carry over. Can anyone confirm?
Resolved! Not receiving verification code
Ported my number yesterday from Lucky Mobile. I can send and receive texts to friends aswell I can make and receive phone calls although I am unable to receive verification codes from any sources including Public Mobile. Lucky mobile has confirmed th...
Limited time deal
Hi,I just missed the limited time deal for 5 GB for $25/month. I was wondering if it was possible to change to this plan, because this plan would be perfect for me.Thanks, Sophie
Urgent: Forbidden A1 login
Hello, I'm unable to access my account. I've paid for subscription but when I reached the step of activation, it gave me an error message and I could never log back to my account. I've tried logging on using my phone and computer, cleared all cache a...
Public Mobile Network gone from phone
I have been with public for one month. My account has been paid for, and everything is up to date, however the Public Mobile network is completely gone from my phone, and I am unable to send anything, even iMessages over wifi. I have updated and rest...
Forget referral code
How do I add referral code once my account already set up? I didn't not see where to put the referral code when I sign in with PM. Thanks!
Failed to transfer
@CS_Agent Hi there, I requested to transfer from virgin to public mobile 2days ago and it’s still not completed.Can’t open the link to submit a ticket, can you please help me out
Fizz Mobile for US data
not public mobile support related
iPhone can't log in to port
Hi, I'm trying to move my wife's iPhone 14 over from Fido. I've already bought a Public plan, and we made an account for her. When we tried to port the esim it gave an error, so we closed the app to try again. Now whenever she tries to log into the a...
Porting from Koodo to Public mobile.
@CS_AgentHi, I am trying to port my existing mobile number to Public from Koodo. I see that on the last step for the e-SIM setup on the app, I see an error message and I need help with that. Let me know what information you need to help me with that....
5G speed
Hi guys, just switched to the 5G from 3G, using a Pixel 7, only gets speed up to 30. I am in Markham Ontario. Does it take a couple of days to get up to speed, like at least 100? Thanks.
Anniversary Date Points Question (is it per year?)
I've been reading about the new rewards program (wondering if I should change to it from the legacy rewards system). I saw the following and would need clarificationAnniversary Points10 pointsFor every twelve months you stay with us, you’ll earn 10 p...
Never Received SIM card
I placed my order over a month ago and never received my SIM card its been 30+ business days. I was also charged 2 times for the sim card!
Client Not Available
Hi, my account is definitely active. Suddenly getting above message. Ironically this started when my 15 day US roaming add on expired. Not sure if a connection there or not. I have tried re-booting both the phone and the sim card with no success.......
Multiple Phone Numbers on 1 Account
Hello,I currently have 1 account and 1 phone number associated to the account. I would like to know if I can add another (or even 2 more) numbers on the same account? This would be great for management purposes, so that I only login to 1 account for ...
Resolved! Cell Phone Service in the US
Hello,I have the old basic $15/month plan which does not include coverage in the states. If I have to cross the border on any random day, and I would like cell service for that day, how do I go about getting it? Am I able to use Google Maps as well...
OPT verification
Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.
Resend Porting SMS
I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPhone, and selected to port my number. I checked two hours later and an error popped up saying failure to activate eSIM - cont...
Paying for my monthly service plan
Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.
APN Settings
I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish...
Resolved! Do PM subscription charges go through CC as a recurring payment?
I have a CC that gives a different cashback for recurring payments. I don't use it for PM because in the distant past, the PM monthly payment didn't go through as recurring (even though it was recurring, I guess it was coded differently). Just wonder...
Is there any way I can get my bill covered just this once?
My bank card was stolen so I can't pay for my plan. I have to take the bus to town tomorrow because I live far away from the branch where I have to get my replacement card. But I really need my phone to get to town. I can pay after tomorrow. I just n...
Resolved! Black Friday Deals
Hi Public Mobile Community,I am just wondering how these Black Friday Plans work. How long do these deals last for if we switch to these plans? An example would be the "$34.00 / MONTH - 30 GB Data at 4G Speed" plan, but there are a few others. Are we...
Resolved! Black Friday deals
Are the 5 g deals a monthly or 90 day subscription. Only interested if the 40 GB 5 g plan is a monthly plan
