My credit card is being charged for one of the service i have taken before from public mobile.

[arjunpatel]

My credit card is being charged for one of the service i have taken before from public mobile. I do not use any public mobile sim card now but my credit card still being charged for the service. I would like to know how I can stop that. I also forgot the public mobile phone number.

[arjunpatel]

Hi, 

I did not port out the service. I just activated the line to use it for one month, but now i am getting charged every month. I also lost my sim card and phone number.

[hTideGnow]

hi @arjunpatel 

when did you cancel autopay or port out your service??

you can submit ticket with CS agent and ask for refund if you properly disabled autopay 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@arjunpatel 

use this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437