11-25-2023 11:23 AM
Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro
11-25-2023 01:47 PM
For me, i need to setting, switch off the old number and turn on the new number.
Hope it helps
11-25-2023 01:30 PM
Thanks for the reply, I already sent the message, still waiting for their response
11-25-2023 01:25 PM
@xianmoon
Private message a CS_Agent, it should be an easy fix.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-25-2023 12:00 PM
Thank you.
Yes, I tried to scan the QR code from the welcome email, but it still couldn’t be activated.
11-25-2023 11:32 AM
Hi @xianmoon
If your eSIM didn't work, I'd reach out to a CS Agent for help.
You should also consider purchasing a physical SIM card as they are easier to deal with. You can purchase one for $4.99 on Amazon.
Amazon
11-25-2023 11:32 AM - edited 11-25-2023 11:32 AM
Did you go to Setting>Cellular>Add eSIM to see if it is added.
If not and if it didn’t work. Scan the QR code from the welcome email from PM with the phone camera.
