unable to activate eSIM

[xianmoon]

Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro

[Chancelyn]

For me, i need to setting, switch off the old number and turn on the new number.

Hope it helps

[xianmoon]

Thanks for the reply, I already sent the message,  still waiting for their response 

[BKNS27]

@xianmoon 

Private message a CS_Agent, it should be an easy fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[xianmoon]

Thank you.

[xianmoon]

Yes, I tried to scan the QR code from the welcome email, but it still couldn’t be activated.

[Chalupa_Batman]

Hi @xianmoon 

If your eSIM didn't work, I'd reach out to a CS Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also consider purchasing a physical SIM card as they are easier to deal with. You can purchase one for $4.99 on Amazon.

Amazon 

[BKNS27]

@xianmoon 

Did you go to Setting>Cellular>Add eSIM to see if it is added.

If not and if it didn’t work. Scan the QR code from the welcome email from PM with the phone camera.