Unable to receive calls

[BDiGaetano]

Hello, I am unable to receive phone calls. I believe the porting of my phone number was unsuccessful and I no longer have the SIM card of my previous provider. I never received a porting request SMS.

[computergeek541]

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@ur_a_buS wrote:

Do you have the correct APN (Access Point Name) set up for your public mobile sim card? 

Check this for APN instructions: 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

And use this website to find your phone's apn settings: https://apn-canada.gishan.net/en

Worth double checking to see if it's the culprit. If not, I'd submit a ticket. 

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Please be aware that APN setings have no effect on the ability to make or receive phone calls.

[ur_a_buS]

Do you have the correct APN (Access Point Name) set up for your public mobile sim card? 

Check this for APN instructions: 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

And use this website to find your phone's apn settings: https://apn-canada.gishan.net/en

Worth double checking to see if it's the culprit. If not, I'd submit a ticket. 

[ur_a_buS]

You can always submit a ticket via SIMon https://www.publicmobile.ca/en/on/chatbot

Follow the prompts and eventually you can submit a ticket. 

Or you can message someone via private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps a bit. I've had great help from them. 

[Handy1]

@BDiGaetano  Was old provider Telus or kood by any chance ? If so the number should be able to help if not , not having old providers SIM card is a problem you would need get SIM card from old provider and restore your old number to start port over again 

[Handy1]

@BDiGaetano  I’ll send you number for live support to help private message