Community

Resolved! Data Issues - PM Texts & Website Information Different

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (t...

Resolved! Poor Service

How can a community chat help to  resolve an issue for a phone service provider.  The Public Mobile  Service should accept full responsibility for its its actions and not leave it's clients with unresolved issues to solve each other's problems. 

Resolved! Data usage

Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

Resolved! CS agent_incoming call forwarded to voice mail automatically without ringing

Hello  I am new user of public mobile. I don’t receive any incoming call and phone does not ring at all rather all incoming call is forwarded to the voicemail directly. Please help me to solve it. My hand set is iPhone12. Thanks samanarahman

Resolved! PM Takes No Responsibility when US Roaming Add-ons Fail - Buyer Beware

I just received a response to my request for a refund for the $40 I spent for US roaming add-ons for my wife and myself in July, as voice, text nor data worked on our trip to California.  The response was that PM takes no responsibility for service p...

Resolved! stolen phone

how do i blacklist my phone,it was stolen and ccant access my email or phone to veriofy its me...what ever hapenned to PASSSWORD WAS ENOUGH

Resolved! US roaming add-ons Failed

In July, my wife and I, both PM customers, each bought US roaming add-ons. We arrived in California on July 14th only to find that voice, text and data did not work on either of our phones.  We need to receive refunds for service paid for but not del...

Resolved! Lost phone

Lost phone with SIM card and email access can not access email without phone number for text verification . Also can not receive email to re assign phone number to new SIM card. Please Help

Resolved! ported landline to active PM number. now can't call into either number...

Yesterday, I ported a landline number to an activated PM number.  Now I can't call through on either number, the landline gives 8uv1 (cannot connect), and the previous cell number gives a 6uv1 (not in service). The PM site shows that the landline num...

Resolved! Reset password feature ...can't receive the Code from PMobile in my eMail.

Hello folks,Asking for another Public Mobile existing customer.He can't log into Public Mobile Self Serve with his eMail / Password entries.So sent a RESET PASSWORD to Public Mobile as the next step.The problem is the RESET CODE needed for resetting ...

Resolved! what is the Moderator/or Support Team email address to ask a question??.

Resolved! fraud

I have a public mobile charge on my CC and I am not a client

Resolved! inaccurate information on mobile self service site

When I log into my serf service site on my mobile I am told that I have used 6 minutes of calls with 94 minutes remaining and that I have used 21% of my 2Gb data. Yet Public mobile is emailing me that I have used 100% and has cut off my data!! The ne...

Resolved! Add on US data not working

Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.

Resolved! Finding my account

I have an account with Public Mobile and paying for two active sim cards. I can’t seem to find one of my sim cards in my account. What do I do?

Resolved! Returning after 90days absence and would like to reinstate my phone with you

Simon is telling me I need a new SIM card which makes no sense in todays world re recyling..I just want to reactivate my account with my old number and my old SIM

Resolved! 5g service?

Hello,I was wondering if service any higher than 3G was offered like Bell of 5G?Thank you! 

Resolved! Problem with US Roaming

Purchased a text-talk-250mb roaming plan for the US Got the the US but nothing works. Android phone. Data Roaming option is turned on. The phone is showing that it's connected to T-Mobile - there is icon up on top and also when I dig deeper into the ...

Resolved! Requesting Account details

Hi I would like to get my account details using my mobile number. My number is xxxxxxxxxxxxxxxxxxx

Resolved! Cancel autopay

Hi: I would like to cancel autopay but cannot find what SIMon is telling me to do as under the Payment tab I do not see anything that says to remove autopay. Please help.Thanks.

Resolved! I want to remove Autopay but cannot find on to do so once I am signed in to my account.

Hi: I chatted with SIMon and asked how to cancel autopay. I follow his suggestions as follows: 1. Sign in to My Account↗2. Click on the Payment tab3. Click on Manage Autopay4. Click on 'Remove Autopay'. But under the Payment tab I do not see “Manage ...

Resolved! Has any one received their 5 x $5 text notification?

Resolved! Unable to use add on

Hi everyone,My add-on status shows the $20 US data roaming bundle, but I can't use it. I had requested it last week in error and contacted support to cancel. Now I cannot add the bundle. Thanks 

Resolved! Cell plan

NoHello everyone,I have just signed up for a new account with Public Mobile a few days ago with the promo offer of 20 gigs for $55 plus 2 free gigs per month with the promo code.I created an account and used the code but the $55 plan was not shown as...