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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have 2 accounts.

I forgot the user and password for one of my accounts

Inability to receive texts or calls when abroad is finally pushing me away to Rogers

Let me preface this by saying that I absolutely love PM. I've been a customer for many long years and I'm so happy whenever I use it in Canada, and I'm proud of how the brand has grown, and service and plans improved.However, PM was also a source of ...

Cell phone problems

Refund on the accidently added add-on

Hi @CS_Agent , I have purchased the added by mistake just few minutes ago and haven't used it as I am not going to travel to the states. Could you please help me with the refund? I have also tries opening up the ticket but it is showing 404 error. Th...

Need help processing payment

Hi, I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?thanks!

Resolved! Frustrated

In the past I updated my credit card number and it only worked for one of my PB numbers and this is where all of my problems started. If I set up a new credit card number will it work with both of my phone numbers with PB as I have lost one of my ema...

Resolved! Activation Question

Hello,If I subscribe and order a SIM card today, can I wait to activate the SIM card until a future date that is convenient? I would like to wait until June 29th to "start" my service/billing. Thanks,CB

I need to talk to a CS_Agent

I need to make changes to an existing account. It has taken hours to get to the stage of possibly contacting a human, The chatbot is a totally useless and obstructive thing, putting me into loops without giving me any information.I may have to start ...

Need to add a new email

Resolved! SIM card ordered still not received

I ordered a SIM card online on June 5th I still have not received it. How do I get my SIM card?@CS_Agent

Gretna & Emerson - Manitoba

Resolved! My bonus data is missing

My 2 gig bonus data, a Christmas gift a couple of years ago has disappeared ever since the update. Where did it go and can I get it back?

Resolved! Need to add long distance addon

Please I have no access to my account. I have created a new email and everything that has been asked. Please help as my account is pre authorized and I'm having trouble.

Resolved! eSim

My payment was processed but it says my esim did not activate. And they already switched my previous provider and my number so now I don't have anything.

Esim

My eSIM did not activate what to do now

I have 2 phones with public mobile and cannot get into one the one ending in 8026.

I have 2 phones with public mobile. It has taken years to get this problem fixed and I cannot believe I am still dealing with this. I have sent a message many times over the years and it still is not fixed. I have 2 numbers, which I can get into as ...

Resolved! 45$/30gb new plan

Hey y'allFirst timer here,I am having trouble understanding how these plans works. At this moment, I got the 39$/20gb plan.Browsing what's available and saw something interesting. First, I selected my province (Qc) and then selected this 45$/30gb off...

Maybe we need our $35 plan back?

Hi all, Chatr and Lucky are still pushing for bonus data for $35 and above. https://www.msn.com/en-ca/lifestyle/shopping/chatr-lucky-mobile-offering-matching-4gb-bonus-data-deals/ar-AA1csso8?ocid=msedgntp&cvid=0b2db63c140f464093535d91dd1972e2&ei=15F...

Resolved! Double charged

My bank account has two transactions for my account renewal. Two transactions of 34.50 but should only be the one. I have other bills so this causes concern.

Old Rewards System

Violation of terms of servicr to offer things for sale

Resolved! Points

If I sign up for points then I no longer get money off for auto pay or loyalty?

Resolved! Creating new account and xfer number = Invalid IMEI/Account number

Hey everyone,My brother wants to join PM, so I made an account with him. Everything went well except when it was time to xfer his number and provide the IMEI of his phone. It says the IMEI is incorrect (I know for a fact that it is 100% correct). I t...

Resolved! $44 15GB + 15GB promotion bonus data

HelloWhen I change my subscription to $44 90days billing, do you know if I'm getting the $15GB data bonus when the plan will change on my next renewal date which is after Jun 19 (the last day of the bonus data promotion)?I know that the plan itself w...

Resolved! Two payments

I have a reoccurring subscription each month, this month I have been charged twice.

Resolved! 2 Factor Identification Login

Hello,I unfortunately dropped my phone into the lake and lost it. I've gotten a replacement phone but I'm unable to log into my public mobile account because it had 2 factor authorization set-up and I can't log in as I can't put in the verification c...

Add on data used up in less than 3 days - usage history shows data surges while connect to wifi

My phone is showing low data usage during the time I purchased add on data, but the public mobile data usage history shows large amounts of data used during periods my phone was connected to WiFi. There are no automatic downloads set up on my phone I...

Resolved! Payment

i wanted to pay with my international HSBC debit card for the monthly bill, but its not working

Resolved! 5g plans don't work?

Been using 4g public mobile a long time, switched to the new 5g plan.The new 5g plan day kicked in and while my phone suggests I am connected to 4g, I actually get no service. No phone, no data.Checked APN no change needed, rebooted,

Resolved! New user, number didn't transfer

Hi,I just switched from Freedom to Public. Bought a sim card, went through all the steps, created a PB account and asked to transfer my #. My number did not transfer, I can't make calls or send msgs or submit a ticket because when I try to log into m...

Resolved! sim card

Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indi...

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