Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I'm trying to port my number from Koodo. It says I need to select a new number and then change to my old number in your help docs. Can someone help me do this? Your live chat is broken.
Hi, I'm porting my number over from fido and am having trouble activating my eSim. Checked my fido account and it's now canceled but everytime I try to activate this account its giving me an error.
I am new to public mobile. My friend helped me get set up. We created my account and I entered my credit card information so I could activate my sim card and phone (brand new phone with no previous number associated with it). Unfortunately we could n...
I try to activate my account through app, it shows "contact us". Then I went to the website, the Chatbot told me to submit a ticket, however, the ticket submission website is not working as well.......
Hi,I just signed up for the 5G 40GB for $34/Mo and eventually got to transferring my phone number part. The first time I tried I got an error. The second time I tried, the system reported the phone number is invalid. Not sure what to do next.Thanks.
I imagine a lot of you are having the same issue. I already upgraded all of my 6 accounts to the $34, 20 gigabyte plan back on November 15. However, as many of you may know, they upped it now to 40 gigs for $34. I've been trying for more than an hour...
Im seeing a $29 10GB 4G plan on the plans page....
I am new to Public Mobile, just subscribed to the Canada-US plan. During my subscription, there was no option to choose esim, therefore I paid for the physical sim option thinking I could change it during activation. However, now I am stuck with phys...
I can get on the community page but can not get in my account page I found a better deal and I’m not sure what happened is anybody else having issues
I can’t get the app to work which means I can’t get my sims card activated! Can someone please help. I just got the sims cards today.
Hi. I joined the black Friday deal today!I can't activate my account.I'm using the Koodo and living in Canada now.I have a public mobile sim card My phone is iPhone 13 !! Can I get help as soon as possible, please?Thanks!@CS_Agent
20 GB data at 5g speeds promo last week ..will my rewards carry forward (my $2 auto pay, friends $1 etc ) or will i be rewarded in points?
Hi there,I've got a 5G plan, but my Samsung S21 Ultra isn't picking up a 5G signal, and the 4G speed is also slow even though I'm in a covered area. Can you help fix this?
Hi can someone help tell me or explain how to port number from Lucky to PublicThanks
My phone isn’t working while I’m out of country. Shouldn’t it just go to voicemail?
I just purchased BF 34$ for 20GB and I wanted to see if I can swap to the 34$ for 40GB deal that literally just appeared, but I was in the process of verifying my account. When I got to the confirm your identity part to confirm full access, I'm unabl...
Ummmm its Black Friday.. the busiest day of the year and I'm unable to Sign Into any of my Accounts nor am I able to Activate any new ones.. I have countless Referrals coming today, and I need to get started with Activations as soon as possible.I als...
I recently transferred my Public Mobile phone number to another provider.I wanted to make sure that my credit card for Public would stop being charged, but I cannot log in to my account anymore, the web page either redirects to home, or shows "Unauth...
Hi,I tried queuing a different subscription, and got stuck at loading/timed out.How can I find out if it succeeded? I don't see the deal I selected in the change anymore
Is anyone having issues logging into their account. It won't load.
Hi all. I can’t send MMS images. I have it turned on in setting / iMessage settings. My data is working just fine. Is there some other thing I have to do to enable MMS?
I am using Honor V20 phone and have previously used the $25/month 1GB @3G plan. Recently I changed to the black friday $34/month for 20GB @5G plan. But now I wonder will my phone support 5G speed? Or 4G speed? Does anyone know?
I'm trying to log into my public mobile account and get stuck when it requests me to enter the security code that it sends as a text message to my cell phone. The problem is since joining public mobile yesterday I can't receive calls or texts to my ...
Brand new to Public Mobile (and this isn't a very good start).Registered my account online, and started the activation process. Chose the 5G $40 promotion plan. Entered my SIM card and a referral code and went to the next step. Entered my card inform...
I wanted to transfer from Koodo and bought the plan on Thursday. I followed the step as shown in the app, but at the very last step, it said that my subscription went wrong, and i would need to log in and get help, but the log in page just went white...
Good afternoon, I would like to cancel my current subscription and as I was charged today I was wondering if that would be possible to get a refund for that amount! Let me know please!
I transferred my number from an eastlink account to this account, and was told the number transfer might take a couple hours. it’s been 14 days, I am unable to receive any calls, and now i’ve been charged for this service that is not available to me....
Can anyone help.My subscription failed to activate with the message - "Subscription Not Activated". All attempts to reach support take me to pages that don't load or 404 errors. I'm about to loose all access.
I am currently in cell service, which is letting me try and use support and support has been frustrating as there is no way to talk to someone right now but just wait on a ticket or a reply here.To outline my issue: I moved to a place without cell se...
