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Prepayment processed twice on visa

Jones3
Great Neighbour / Super Voisin

Is it possible to get a refund or transfer funds to a family member's account in light of an issue I had:

The first attempt to add funds gave an error saying to try again, and after the second attempt I saw that I had been billed twice!

The funds are way to much for my account alone, would take years to use it, but my wife has a larger data plan.  Thanks

1 REPLY 1

hairbag1
Mayor / Maire

@Jones3 

best is to ask Customer Support to do the change for you....use this link to send them a messgae...

added link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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