Account Error

[Keppy]

Hi guys, I try to get a new mobile plan.

It’s showing this message!

ACTIVATING ERROR

Oops! Looks like something went wrong when we tried to create your account!

Your payment was processed, but an account configuration error occurred.

Error Code: M.8702

i wonder if anyone could give me some help, thank you!

[softech]

@Keppy 

engage PM support for further assistance.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket. 

[Chalupa_Batman]

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@Keppy wrote:

I was using a credit card and tried it on the app. It says Eoor something went wrong…

and I CANT SEND A MESSAGE TO CS AGENT I don’t know why.

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There's a new system that seems to have some bugs PM needs to work out. This is how to contact them.

Public Mobile Expert Messaging 

The hours of operation for this chat daily are 8am to 9pm (time zone unknown at this time). Response times are expected to be within 30 minutes but may be longer depending on volume of requests.

[Keppy]

I was using a credit card and tried it on the app. It says Eoor something went wrong…

and I CANT SEND A MESSAGE TO CS AGENT I don’t know why.

[Chalupa_Batman]

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@Keppy wrote:

Hi, can I only use app? Cause I was using a safari browser.

---

Hello @Keppy 

To sign up with Public Mobile, you must finish off with the app. 

[Keppy]

Hi, can I only use app? Cause I was using a safari browser.

[softech]

@Keppy 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support.  

Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket.