Double paid error

[DarkNite]

Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system?

Thank you. 

[BKNS27 · Accepted solution]

@DarkNite 

You must have entered the payment twice so you were charged twice.

Please note that the overcharge will stay in your account as a credit and will apply to your next month bill.

If you still want a refund, you will need to contact a CS_Agent and request a refund but it will take up to 30 days to process so better to leave it as credit.

[NDesai]

@DarkNite Do you see the doubled payment under Account Balance? If yes, you should leave it there because it will get used during your next renewal.