Hi I can’t login my account

[makemedothis]

I think I lost my number, is there anyway to get my old number back? Please please help and thank you!

[makemedothis]

I have submit a ticket for CS Agent. Thanks a lot!

[makemedothis]

Hi, thanks for reply. I didn’t topup for too long they dele my account and I lost my phone number. Is there anyway that I can get my phone number back? Thanks

[BKNS27]

@makemedothis 

Did port out of PM then port back to PM?

Not sure how you lost your old number?

More detail please.

[softech · Accepted solution]

@makemedothis first, can you provide more info how you lost your number? you meant your phone number?

Second,  to get back to your My Account,  did you try to use Forgot Password link there?

if you cannot reset password that way, open ticket with PM support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there