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why is my account is suspended

RichardDouglas
Great Neighbour / Super Voisin

why is my account is suspended

3 REPLIES 3

Meow
Mayor / Maire

Do you have service or you just see message on your account IF today is your renewal date?

softech
Mayor / Maire

@RichardDouglas   What is the account status showing on your My Account?  Is it Suspended or Plan Expired?

Is this a matter of your online account telling you that your service is suspended or has your service stopped working?  During renewal times, the Self Serve account will report that  you are suspended even if your service still works.