why is my account is suspended
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Do you have service or you just see message on your account IF today is your renewal date?
@RichardDouglas What is the account status showing on your My Account? Is it Suspended or Plan Expired?
Is this a matter of your online account telling you that your service is suspended or has your service stopped working? During renewal times, the Self Serve account will report that you are suspended even if your service still works.