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Forum Posts

"Payment for Next Cycle" shows wrong amount.

Self serve has a new feature that shows "Payment for Next Cycle" but it is not showing the cost of my "next cycle" (future dated), its showing the amount of my "current cycle" Does anyone else have an issue with this?

RobertQc by Mayor / Maire
  • 332 Views
  • 6 replies
  • 0 Bravos

My US roaming data is not working

I purchased the roaming data for the US this morning in Canada. Now I'm in San Francisco but the roaming data is not available. Yes, the add on appears on my profile and yes I have turned my phone off and on. But it's not working!Also It says that I ...

schristine88 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

data not working

Hi, I got a data plan however it has not been working. I've check the APN settings and they seem to be fine. I also put my SIM card in my brother's phone and the data doesn't seem to be working as well. I did a network reset and that didn't work as w...

Having problems signing up for autopay

Hi I cannot seem to sign up for credit card auto pay, the system here says my creditcard is refusing, however when I check creditcard online it puts in public mobile transaction of 0.00$

ray_1 by Great Neighbour / Super Voisin
  • 222 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan says it's active online but phone shows "No Service"

Hi there,I switched over from Telus by porting around 6:30 pm last night. It is now 9:30 am the following day and I still have no service. I have been reading responses to questions and have tried to "lost phone" method where i disable service, turn ...

sdhoot by Good Citizen / Bon Citoyen
  • 778 Views
  • 13 replies
  • 0 Bravos

International Text Messaging

Hi me too i am having an issue with regard to sending text international. My plan i can send unlimited international text but so far not so good. Can you help? Thanks.

mohamedah78 by Good Citizen / Bon Citoyen
  • 813 Views
  • 7 replies
  • 0 Bravos

Resolved! promotion

My friend wants to join can we get the $25 each promotion still?

Jessica_T by Town Hero / Héro de la Ville
  • 739 Views
  • 4 replies
  • 0 Bravos

Resolved! promotion

If any one know about promotion : "refer a friend and you'll both receive a one-time $25 credit "is expired?

sergeylancare by Great Neighbour / Super Voisin
  • 804 Views
  • 8 replies
  • 0 Bravos

Resolved! Two different passwords?

I am still new here and trying to figure out everything. I am a bit confused. Does your community and my account have 2 different passwords? I keep getting locked out of "my account" page, and decided to use a different password, and it worked. I don...

terrybev by Great Citizen / Super Citoyen
  • 896 Views
  • 6 replies
  • 0 Bravos

Resolved! Numerous problems on startup

Signed up for 500MB +500MB $25 plan at London Drugs and then found out I was put on other, less desirable $25 plan. Used site to change back to plan I wanted. My phone works but I can only recieve text, not send, and I have no connection to network. ...

halda by Good Citizen / Bon Citoyen
  • 607 Views
  • 12 replies
  • 0 Bravos

setup for picture messaging

I'm having some trouble. I just got the plan today, as well as joined PM for the first time and I'm unable to send or receive picture texts. Mind you, this is my first time being able to send pictures ( I was not able to with my previous provider). I...

disneybear15 by Good Citizen / Bon Citoyen
  • 2093 Views
  • 10 replies
  • 0 Bravos

No service

Hello all, I recieved my sim in the mail, activated it online etc. My account shows it is active. I put the sim in my phone and I have no service. I did not port a number, I just asked for a new one. I have waited two hours now and have restarted the...

vikingz by Good Citizen / Bon Citoyen
  • 630 Views
  • 21 replies
  • 0 Bravos

Resolved! Puk needed

Sakpase by Good Citizen / Bon Citoyen
  • 666 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving international text messages with emojis

Has anyone encountered any issues receiving international texts with emojis? Every time I receive an international text with an emoji, the entire message transforms into a bunch of Korean characters. The problem is only unidirectional and I haven't e...

Screenshot_20190407-182002__01.jpg Screenshot_20190407-182634__01.jpg
Jadebug by Great Citizen / Super Citoyen
  • 1204 Views
  • 8 replies
  • 0 Bravos

Resolved! Charged immediately upon activation?

Just joined public mobile, and after my activation I was instantly charged the full amount for my first month. Usually phone companies only charge at the end of the billing period. Does Public just charge ahead of the month of use?

hawkbad by Great Neighbour / Super Voisin
  • 820 Views
  • 9 replies
  • 1 Bravos

Resolved! Community account and PM account

I feel like I might have missed something, but how does PM know that the community account I am using is linked to the PM I using?. I don't remember any questions asking about my PM account. I felt like when I signed up, the accounts were seperate.

disneybear15 by Good Citizen / Bon Citoyen
  • 776 Views
  • 5 replies
  • 1 Bravos

Resolved! Length of Number Porting?

How long does it usually take to port a number and cancel your old/ pre-exisiting phone plan?

disneybear15 by Good Citizen / Bon Citoyen
  • 672 Views
  • 8 replies
  • 1 Bravos

Resolved! Local phone number

Hi, just wondering if it's possible to get a different phone number that's not listed when you activate? The 2 different phone exchanges around here are long distance from where I live so every time I call my daughter it will cost me long distance on...

GR by Mayor / Maire
  • 1020 Views
  • 9 replies
  • 0 Bravos

Resolved! How does this work?

So I'm new to public mobile and am kind of confused how the rewards program works for this specfic "Community" thing. Is there a set amount for teh humber ofr meaningful questions you ask or answer? Are more point rewarded based on how helpful you ar...

disneybear15 by Good Citizen / Bon Citoyen
  • 740 Views
  • 6 replies
  • 1 Bravos

New Phone IMEI issue, SIM works in old phone

I bought a new phone on friday at a replutable Best buy in oakville ontario canada. The apple I phone xr My public mobile sim worked great and i love my plan on my old Iphone4sstill works great for such an old tiny phone. Sim was great, service was g...

lopro by Great Neighbour / Super Voisin
  • 1096 Views
  • 14 replies
  • 0 Bravos

Long Distance Usage

It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

cliffgun1 by Good Citizen / Bon Citoyen
  • 493 Views
  • 14 replies
  • 0 Bravos

Unable to complete payment when registering

Hey! I've tried to sign up for a few times and when I get to the payment page the credit card information doesn't go through. Have tried using a few different cards and no luck. This happen to anyone else? Thanks!

kmolivei by Great Neighbour / Super Voisin
  • 384 Views
  • 5 replies
  • 0 Bravos

Data & SMS Not working for 2 days

Having a problem with data & sms. I have sent a message to MOD, and just waiting for response. Things I have done:- Reset Cellular Network Settings- Hard Reboot- Hard Reboot while pulling SIM card- My accounts is "active", so nothing is wrong there- ...

rjandj by Good Citizen / Bon Citoyen
  • 575 Views
  • 16 replies
  • 0 Bravos

New Activation issues

Good morning,New customer to Public Mobile. I set up an account yesterday around 4pm. I got to the payment section and submitted the information. It returned to an error message. The following attempt it stated my SIM was invalid. I read a few posts ...

Maria04 by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

Can't Receive Calls?

I currently have an issue where my phone can make calls, send texts, but cannot recieve calls. I have also already recieved a text on my phone that says that my phone has been ported but still my phone still cannot recieve calls. Phone is a Samsung G...

Rhythilin by Great Neighbour / Super Voisin
  • 679 Views
  • 8 replies
  • 0 Bravos

Resolved! 15 dollar plan

if using auto pay I understand you get 250 mb included,do you need data on to use the texting with picture messaging if so does it use any of the 250 mb?

RossN by Mayor / Maire
  • 459 Views
  • 8 replies
  • 0 Bravos