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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Resolved! Text messages not delivered or received

My text messages were not delivered to recipients nor was I receiving texts. This happened for about an hour. Seemed to remedy itself but wondering if anyone else has this problem periodically. 

sherry6 by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

Resolved! Payments

You said my account would be free this month and its cut off

Lambchops by Great Neighbour / Super Voisin
  • 564 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone has not activated after sign-up

Hi - I ported my number from Telus over to Public Mobile (ie owned by Telus). I set-up my public mobile account the night of April 6, and inserted the new SIM card. It is noon April 7th and my phone has not yet connected to Public Mobile. My old Telu...

bradha by Great Neighbour / Super Voisin
  • 771 Views
  • 8 replies
  • 0 Bravos

Resolved! LG Velvet 5G

Hey Guys, So I am looking at the LG Velvet 5G, model # is LM-G900UM. I'm not over "techy" but my little bit of research seems as if this phone *should* work with PM, but I just want to have some other opinions on it before I move on the purchase. Tha...

marceldion89 by Great Neighbour / Super Voisin
  • 2389 Views
  • 12 replies
  • 0 Bravos

Resolved! SIM card not working

 Payments up to date.It says I am not connected to a mobile network even though my sim card is inserted.Have tried restarting phone and reinserting sim card. When I try to send a text it says:  "You may be able to send after inserting a sim card" but...

DK3 by Good Citizen / Bon Citoyen
  • 1186 Views
  • 18 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 138 Views
  • 0 replies
  • 0 Bravos

Resolved! Curious

How many questions or answers do you need to do before you get a discount

Jason999 by Good Citizen / Bon Citoyen
  • 678 Views
  • 5 replies
  • 1 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 150 Views
  • 0 replies
  • 0 Bravos

Resolved! Cannot send or receive text

On my lg g5 phone all of a sudden I cannot send or receive text messages.Also it is saying that my provider is telus but I am with public mobile.Can anyone help?

Jason999 by Good Citizen / Bon Citoyen
  • 1190 Views
  • 13 replies
  • 0 Bravos

Resolved! Suddenly cannot make or receive phone calls

Hi,My phone suddenly cannot make/receive phone calls (the phone was cut off during a call, refer to that 10 mins call, refer to the attached image) I am on a plan which has 50 min per month but I did not use this phone heavily (attached is one month ...

Screenshot 2021-04-06 195743.jpg
neogeo by Good Citizen / Bon Citoyen
  • 1159 Views
  • 10 replies
  • 0 Bravos

Resolved! Transfer number from old account to new account

I am moving out of my parents house and taking responsibility for my financial endeavours. This includes my phone plan. I want to move my number from their account and their billing to my own. How would I do this?

maxwello11 by Good Citizen / Bon Citoyen
  • 868 Views
  • 9 replies
  • 0 Bravos

Resolved! Private message link

Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.Thanks

chainsawcowboy by Model Citizen / Citoyen Modèle
  • 1002 Views
  • 7 replies
  • 3 Bravos

Resolved! payment made but account continues to be suspended

Hi, my account was suspended due to insufficient funds. I changed the credit card info and paid the outstanding. My account however continues to be suspended with no access to phone calls or data. I've restarted the cell a few times. The payment has ...

dreamboats198 by Great Citizen / Super Citoyen
  • 916 Views
  • 12 replies
  • 0 Bravos

Resolved! Porting out to Telus even if PM account is suspended?

Hello everyone, My PM phone number will be ported out to an EPP Telus account on April 14... Only issue is that my AutoPay/renewal of my plan is set up for April 9. If I decide to cancel my AutoPay and my PM account gets suspended for this reason, wi...

Mobilix by Good Citizen / Bon Citoyen
  • 1974 Views
  • 46 replies
  • 1 Bravos

Locked out

I have managed to completely lock myself out of my selfserve account. I no longer able to access the Hotmail i originally use. How can 8 get back into my account? 

dawnkira171 by Great Neighbour / Super Voisin
  • 331 Views
  • 3 replies
  • 0 Bravos

Resolved! Self Serve

Hi,I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?

chainsawcowboy by Model Citizen / Citoyen Modèle
  • 1196 Views
  • 17 replies
  • 1 Bravos

Resolved! Account number

How do I get my account number? A family friend activated the phone and set up self serve. We no longer have contact with that friend. 

Phoenix1 by Great Neighbour / Super Voisin
  • 1006 Views
  • 9 replies
  • 0 Bravos
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