My account shows that it's out of data, but when I go in and check my usage it's only about 2GB/2000MB (I have 20GB). I found an earlier thread related to this that said to clear cache/go incognito but the calculations are still not adding up. Please help, was about to buy a new plan with more data but then I saw this discrepancy.
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yes, iPhone does not have that feature, you might want to Reset Statistics on the iPhone usage screen at the beginning of each cycle so you can cross check it with My Account's usage
Again, when you try to sum up the usage history, please note DO NOT download usage history, the download in xls only contains around 4 to 7 days usage, not everything
and start adding from the beginning of your current cycle
if you still in doubt of the usage, engage support by messaging them here:
im comparing my usage from the usage history, adding it up since my plan started and it doesn't match the total data usage on the main page
the usage history page's usage is delayed by as many as 12 hours, while the usage on the main page is pretty updated
and did you add up the usage history from the first day of your current cycle? Again, you have to confirm the first day of the current cycle on My Account as the start cycle date shifts
Generally PM's data tracking is reliable
So, you have used Incognito mode to login and it still show you have used up all 20GB?
and May I know how you cross check your usage? Are you using the data tracking on your device? If you are, and if you are using Android, make sure you change the "Start billing cycle on" date to match PM's current cycle start date. PM has a 30 days cycle and not monthly, hence the billing cycle start date will shift. So, please confirm