sos and phone calls dropping

[ingridoo]

my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on  my phone.

[ingridoo]

a moment ago

my phone is in 3G mode my phone calls continue to drop even when I'm sitting still in my house and many times I get a "sos" instead of bars on  my phone this happens when I'm at my house inside or outside..... i am about 30 min from toronto international airport in the countryside

[hTideGnow]

HI @ingridoo 

Do you have the issue mainly when you are at home?  What phone do you have?

Try to take sim out , wipe it clean and put it back.  Then Reset All networks and check if it works better

Also, change the network mode, try 3G Only and see if it helps

And test your sim in another phone as well

[Handy1]

@ingridoo  Might want to ask support to refresh your account 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@ingridoo 

If you go into your cellular settings, can you try connecting to the 3G network for voice and data and then rebooting? It could be that 4G/5G coverage in your area is less reliable. 

Also might be worth checking if there any outages currently in your area:

https://www.telus.com/en/bc/outages

If you have another device it also might be worth trying your SIM in it to see if it’s a device specific issue or not.