Community

Resolved! Log in issue

I can’t log in. I keep getting Unauthorized message. 

Resolved! talk (voice) in the USA as of this date

Can anyone confirm that one can make/receive a call to/from a USA number or Canadian number with the USA PM add on plan as of this date July 12, 2022? If talk is not guaranteed, I want nothing to do with PM's $20-10day add on. Further, does anyone ha...

Resolved! Adding 1 GB of data to my plan

So far I have 7.5 points so far. When I add 1 GB of data to my plan using 10 pts, will it become 1.25 GB of data per month since I currently have 250 MB? Also, is the addon permanent?

Resolved! in Community all member is not support Agent

Resolved! Wrong Count for Promotion Data Usage

@Public  I became a new customer in Feb this year for the LNY promotion which promoted extra data for 8 data cycle. So, doing the calculation the data promotion cycle should end in October. However, when I manage my account and notice that my promoti...

Resolved! Port out my Phone Number to New Provider

Hi - I am looking to change providers from Public Mobile to PhoneBox. Could I please have my phone number authorized to do this? I am starting the new service on July 15th, could I also close my account and be refunded for half of the month? Thanks

Resolved! Money Rewards System or go with Points

which system is better to keep,

Resolved! How To Earned Community Rewards

where and how.

Resolved! How do I defer a payment and place my account on pause?

I want to pause my account and suspend it for a short period of time. How do I do this?

Resolved! Missed my 90 min window to port my phone number to a different provider

Please advise on next steps to port my phone number over again from Public Mobile to the new provider if I missed the 90 min window to accept the text message thanks @Oliveriam  

Resolved! Need more data for one month

Currently, we have the $25 plan with 1 GB total of data. However, for this month, I need the $35 plan for the 3 GB of data. Doing an "add-on" costs far too much compared to the plans. Is it possible to immediately switch to that $35 plan and after 20...

Resolved! Credit card on file being replaced, don't have new card yet

Hey guys, so there was fraud activity on my credit card last week so I had to get it replaced. The bank's new card hasn't arrived and they can't give me CVV/expiry, have to wait on physical card. Renewal with you guys is due in a couple days and I pr...

Resolved! Unknown purchase to our card (FRAUD)

If customer service does not reach out we will be contacting our bank's fraud department to have this settled, so please contact the email associated with this account to reach out. Thank you.

Resolved! Rewards

Can you switch back to the old system if you joined the new system . I was wondering why my bill was no longer a more manageable cost (it had increased). I may have joined the new system thinking I needed to in order to view my rewards. I feel very f...

Resolved! double payment need to refund what we deducted to my account.

Resolved! Can’t renew plan

Hello all I added on a plan under my credit card for U.S rooming for week but the actual auto pay account is on another card. But I can’t call or renew my automatic plan. 

Resolved! refer a friend

i gave my referal link to a friend to use but the referal code didn't go into the blank when he activated the sim card on a new account  .. will i still get the referal?

Resolved! Unable to make or receive calls

We ( my family) are unable to make or receive calls. Anyone else with this issue? We are in good standing, paid up, with unlimited Cdn calling. We live in ON. Issue seems to be from today (July 12, 2022)