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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Port in a number

I ported out my public mobile number to another provider. How long do I have to wait to port that number back to public mobile?Thx.

macforest by Good Citizen / Bon Citoyen
  • 760 Views
  • 11 replies
  • 0 Bravos

No MMSC or proxy within cellular settings

Hi everyone,My phone is not receiving service (says no service in corner, unable to make calls or access cellular data). I've tried to update the APN settings, however, the only fields that are present within 'cellular data network' are APN, username...

eoverhol by Great Neighbour / Super Voisin
  • 518 Views
  • 7 replies
  • 0 Bravos

Resolved! double payment

i was charged twice for the same month.  how do i get one of the transactions reversed?

jbouley by Great Neighbour / Super Voisin
  • 688 Views
  • 8 replies
  • 0 Bravos

Resolved! Email

Can I change an email? Or have 2 access with one email? Want to manage my daughters phone.

Rilea by Great Neighbour / Super Voisin
  • 473 Views
  • 4 replies
  • 0 Bravos

Resolved! Is this new -- 6 month option for Transaction History Payment?

I was copying some records to excel and "just noticed"! For Transaction History Payments:There is a toggle choice for  7 days, 30days, 90 days and 6 months.  And you can take a range for same. But Usage is different for toggle of 7 day or 30 day and ...

Resolved! Changing Plan

I am 10 days into my billing cycle and out of data (unusual month for me). I would like to switch to a larger plan. If I change now will I have a new date for my billing cycle from here on out? Or will the new plan be prorated to just fill the next 2...

Caitlin33 by Great Neighbour / Super Voisin
  • 485 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't use mobile data on new phone

Hello, I had a Huawei Mate 20 Lite for the last year or so and have been using Public with no problem. I just bought a Oneplus 7 Pro and put the same sim card into it. Texting and calling works like a charm but I cannot use my mobile data at all. The...

Calling outgoing

Hi, I am recently join public mobile with plan $15, 250MB, 100 minutes call.  The data works will. The web page shows I have not use any calling minutes by now(and I did not call anyone by now), but when I try to call someone, it always said I use al...

erin817 by Great Neighbour / Super Voisin
  • 739 Views
  • 12 replies
  • 0 Bravos

Resolved! Charged for a service that I never received

I would like a refund of the $17.25 you charged on my credit card.  I never got my phone activated as you gave me someone elses phone number.  I cancelled my service.  However, I was charged $17.25 and I would like this refunded.  Thank you

Debbie0126 by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 0 Bravos

Resolved! Lunar Year Promo Benefits Gone

Hi there, I remember signing up for Public Mobile in February for the first time because of a promo, I believe it was the Lunar Year one. Anyway, it came with extra data, which I'm certain was more than the 2GB that get now. How did this disappear fr...

joshuabookey by Great Neighbour / Super Voisin
  • 836 Views
  • 9 replies
  • 0 Bravos

Resolved! Locked out other account

I have an account under another email of mine and forgot the password, and locked out the account attempting to reset it.

Griff by Town Hero / Héro de la Ville
  • 583 Views
  • 3 replies
  • 0 Bravos

Help me

Since this is about paying for your service, I've moved it to Paying For Your Service.

srlawren by Retired Oracle / Oracle Retraité
  • 202 Views
  • 0 replies
  • 0 Bravos

Resolved! Help me

The place i buy my phone cards is closed down. Now i have to go somewhere else and they only got a $22 voucher witch i needs a $25 voucher i dont have a car to go and get this so i had to get it i needs $2 for my plane can someone help me

Mybones by Great Neighbour / Super Voisin
  • 765 Views
  • 18 replies
  • 0 Bravos

Resolved! Custom number?

I was thinking about changing my phone number and when I went to change my phone number through my account, only a small number of new phone number choices show up. I refresh the list and the same numbers show up. Is there a way to either view more n...

RSS2021 by Good Citizen / Bon Citoyen
  • 719 Views
  • 6 replies
  • 0 Bravos

Phone number ported, but my phone isn’t recognizing it

Hi there, just recently I had my old phone number ported to my public mobile account (I was with Koodo prepaid.) when I go online to my PM account it says that my phone number is the old one (which I want). But even after registering my SIM card, my ...

joscho by Good Citizen / Bon Citoyen
  • 772 Views
  • 15 replies
  • 0 Bravos

Resolved! autopay not registering my new visa debit card

To whom this may concern, I had to change my visa debit card because of fraudulent charges and was issued a new card by my bank-RBC. My autopay was rejected because that card was frozen by the fraud department. I have a new visa debit card and have t...

vsaint86 by Great Neighbour / Super Voisin
  • 763 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out - forgot password

Help! I hardly ever login to my account because I prepay my phone and can't remember my password and maybe not even my username. I wanted to get information on how to switch from a Samsung S4 to a Huawei. So now I have 2 problems. My email is********...

Donnamajor24 by Great Neighbour / Super Voisin
  • 748 Views
  • 8 replies
  • 0 Bravos

Resolved! Add ons for data

Hi added 1gb of data to my plan July 10 and the money was taken off my card but it is not showing on my account... How long does this take... When I purchased it of said up to 48 hours

tuckerc291 by Great Neighbour / Super Voisin
  • 437 Views
  • 4 replies
  • 0 Bravos

Resolved! Incoming calls going direct to voicemail

Can a mod assist me in rectifying this issue?I purchased 2 sim cards and both are not working They show they have public mobile service but when I call they both go direct to voicemailPhone number was tranferred over 24 hours ago Things that did not ...

faleboyeh by Great Neighbour / Super Voisin
  • 605 Views
  • 4 replies
  • 0 Bravos

Resolved! Data overage

How will I be charged if I exceed the data alloyed for my plan?

wlwong by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

Number ported last sunday, been over a week without phone calls.

I've made a couple of threads on this already. Basically my phone calls are still going to my voip provider well after a week. My texts were going to the public mobile sim card almost immediately. I kindly ask for the Telus porting department phone n...

jgrimes by Good Citizen / Bon Citoyen
  • 378 Views
  • 4 replies
  • 0 Bravos
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