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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! Rokit One phone

Hello,Is this phone compatible with Public Mobile?Rokit One https://www.bestbuy.ca/en-ca/product/rokit-one-gsm-unlocked-cell-phone-3g-dual-sim-with-2mp-camera-brand-new-black/14502770?cmp=seo-14502770&cmp=knc-s-71700000081849102&gclid=CjwKCAjwlrqHBhB...

opd69er by Great Neighbour / Super Voisin
  • 507 Views
  • 3 replies
  • 0 Bravos

Resolved! my cell phone number is duplicated

I just activated my cell phone yesterday, I can call out, but nobody can call in. When my friend called my cell phone number this morning, somebody else called the call. I am worried my sim card fraud. I really need support to help me to solve the is...

Hongz by Great Neighbour / Super Voisin
  • 713 Views
  • 18 replies
  • 0 Bravos

Resolved! Switching Plans and Keeping Benefits

Hey everyone. I'm thinking of switching from one PM plan to another cheaper promo that is on right now but just want to make sure I won't lose any of the other elements I have either paid for or received as a bonus during the course of my existing pl...

BoyRacer by Good Citizen / Bon Citoyen
  • 506 Views
  • 5 replies
  • 0 Bravos

Resolved! Started a phone plan, no longer have the phone

I got a Public mobile SIM card and set it up, but now I can't get my phone unlocked from my other phone plan. I'm going to get a new phone, but now I don't want to be charged by Public for a phone I'm not using. I have a charge pending on my account....

eburden by Great Neighbour / Super Voisin
  • 375 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone deactivated after travelling abroad

Does any of you know how to activate a plan that was deactivated after travelling abroad? My phone asks me for four digits of a code to activate. Unfortunately,  I do not know what code it refers to.

hectorpl by Good Citizen / Bon Citoyen
  • 743 Views
  • 6 replies
  • 0 Bravos

Resolved! Trying to activate my pM account

I am now with Telus and I want to transfer my phone number to PM. My account and phone us now active with Telus but it won’t allow me to transfer my existing phone to PM 

Wick50 by Great Neighbour / Super Voisin
  • 594 Views
  • 7 replies
  • 0 Bravos

Autopay not registering

Hi, my autopay is not registering my autopay nor my topped up account and still says suspended. How do I fix this?

anmacdonald by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

Resolved! Autopay is on and account is "expired" one day early

I have had this account for my daughter for almost a year, on autopay. The billing cycle ends on the 14th and the autopay pays on the 14th. Today is the 13th and she cannot use her phone--I went onto the My Account page and it says "Account Expired"....

artblund by Great Neighbour / Super Voisin
  • 394 Views
  • 5 replies
  • 0 Bravos

in coming calls

In coming calls are going to voice mail.. some times there is no record of the incomming call 

gehman5 by Great Neighbour / Super Voisin
  • 416 Views
  • 5 replies
  • 0 Bravos

Resolved! Purchase PM phone

Is it possible to know the battery cycle count before purchasing a phone from PM?

Koombassi by Model Citizen / Citoyen Modèle
  • 520 Views
  • 6 replies
  • 0 Bravos

Silenced calls - long distance calls directly goes to voicemail

When I receive long distance calls I receive as silenced calls . Many times I have received calls from USA but all calls as silenced calls moreover all calls goes to directly voicemail.If any one help me on this issue that would be great.Thank you

reddysar7 by Good Citizen / Bon Citoyen
  • 601 Views
  • 5 replies
  • 0 Bravos

Suspended service

I'm trying to pay my bill but it says I need to contact somebody and I don't know how to do that

Chiara2006 by Great Neighbour / Super Voisin
  • 448 Views
  • 7 replies
  • 0 Bravos

Phone Problem

I activated my phone about 24 hours ago. I am able to make phone calls, send text messages and receive text messages, but, when someone calls my phone number, they get the "we're sorry, the number you have reached is not in service ..."? This is stra...

RSS2021 by Good Citizen / Bon Citoyen
  • 673 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan expired but my card and autopay is updated- HELP!!

I have autopay setup- my account shows “currently registered for dynamic autopay” my cycle restarted in July 12 but says “expired” and isn’t working. Yikes- major hassle to have a non functioning phone!it also had something that resembled an amount o...

Jeanetta by Good Citizen / Bon Citoyen
  • 721 Views
  • 11 replies
  • 0 Bravos

No GOOGLE

After 2 hours fooling around I finally got onto INCOGNITO and bought the $25 dollar 500GB plan,phone works but nothing else,no browser(Google),no text with a picture,this service is starting to look like a waste of time or is it me,please help me I n...

huffy47 by Good Citizen / Bon Citoyen
  • 1086 Views
  • 37 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

Very poor ....I bought a sim card June 10, still have not received it, no shipping or delay info . Is this the service I have to look forward to ?Dave

Jacd14 by Great Neighbour / Super Voisin
  • 350 Views
  • 1 replies
  • 1 Bravos

Resolved! Mobile no data connection

Hi, My mobile has no data connection for about 2 months. I checked the setting and found no problem. Please help by a person, not machine. Regards

chenjia1957 by Great Neighbour / Super Voisin
  • 1534 Views
  • 7 replies
  • 0 Bravos

Resolved! issue with sim activation

bought a sim few months ago and tried to activate it today but it's telling me wrong sim no? any idea how to fix it ?thanks

targethalifax by Great Neighbour / Super Voisin
  • 405 Views
  • 2 replies
  • 0 Bravos

Resolved! Data

I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

zoomiejoe by Great Neighbour / Super Voisin
  • 499 Views
  • 5 replies
  • 0 Bravos

Resolved! US Packages

Hi all.  I am a snowbird and will be going to the USA for up to 6 months this winter.   Are there any public mobile packages or add one that will provide me with unlimited texting, a large amount of voice minutes and up to 5GB or more of data per mon...

Doogs by Great Neighbour / Super Voisin
  • 587 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation fails

I'm having trouble activateing my sim card 

robb187 by Great Neighbour / Super Voisin
  • 465 Views
  • 3 replies
  • 0 Bravos
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