Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My package ended yesterday and I went in to buy another package for 15 days and got a receipt saying I purchased it but it hasn’t updated. It’s saying under my add ons 0/15 days left.
Lost phone and can't access my account forgot email and dont have phone to reseve sms verification code
Hello, I have been receiving repeat calls from two numbers. There is nothing in the voicemail and it shows in my account as out going calls. I did not call them. They called me. I have them blocked but how are they showing as outgoing calls? Thank...
there's been a few instances where I'll receive voicemails without my caller id showing any missed calls. Is this normal? is there anyway in the voicemail menu to see who might have tried to reach me if they don't provide me with that information? I ...
My daughter lost her phone and can't login to her account because lost email and password and dont have the phone so can't get de sms verification code . Can someone please help me.
I purchased a 15 day unlimited texts and phone calls yesterday but it wasn’t activated. I sent a message to the the CS agent telling them of my situation and asked for assistance. CS agent Wrote back saying that he activated the service and to power ...
Hi, I just completed the new SIM activation and I put the transfer phone number and plan and checkout process. I still haven't received any email confirmation and my number still not port over from Freedom Mobile yet. I put in Freedom account number ...
I’m trying to put my new sim card in my phone and i just transferred over from bell but this keeps coming up everytime i put the sim card in my phone. i’ve already activated it online.
I can't register my Sim card because they want a 19 digit Sim number and mine has 20... what do I do
Had a really smooth transition from Virgin this past week. Moved to reduce monthly cost AND to have a good US travel plan option again. Activated with a new number here then sent request to port my old number. Best practice advice from Koodo kiosk ...
I am helping my sister switch to Public Mobile, and everything has been going great up till payment, we put all the information from her Visa Debit and it keeps telling us (We we're not able to process your payment. Make sure all information is corre...
@ Moderator_Team1 virgin mobile has cancelled your request to transfer my mobile phone number. Please send another request edited by computergeek541: Moderator_Team1 isn't a moderator
Everytime I try calling someone I get a message saying "6UM1" but I can receive incoming calls. Also my voice-mail service is not working.
I have over 900 minutes in my international calling that were given to me as a bonus and now I go to use them to call Italy which is one of the countries included in the list of countries you can call but the call won't go through. Why?
When trying to activate with public and retain my old number from my previous provider it say I do not have a valid Canadian number
I forgot my email address and need to change my credit card
As soon as I switched to public mobile I could not receive calls from my husband. And I have a friend I cannot receive texts or calls from. How do I rectify this?
How do I change my email for my online account?
Hi There, Is there a way to do get a public mobile number without having to get a number from another mobile provider and then transfer to Public? Thanks,
HiJust added the plugin "300 International Long Distance Minutes" and I can see it reflected on my account. However, when I try to dial international number, I keep getting "Check the number and try again".The dialed numbers are correct and I am gett...
Hello PM Experts Can anyone tell me why international minutes don’t allow calls to the UK or USA please? Regards David
as I know, public mobile/lucky mobile/freedom, they all accept only credit/visa-debit.
Family of 4 all on Public Mobile, Thunder Bay, Ontario. All of our phones are down this morning. 2 Android users get "Hi Public Mobile here, sorry your call cannot be completed as dialed, please check your number and try again" 2 Apple users get me...
What's the number I call to pay my bill. I was locked out. 611 is not working?
My SIM card is locked and I don’t know my pin. I don’t understand, I paid for it and i can’t even have access to anything. Public mobile won’t even let me change my email either because to reset the code I need an email but I can’t because that was m...
Hi, I want to take advantage of the new $40 plan deal but my current plan just renewed for 3 months. I'd like to know if I pre-order and change plan upon next renewal, will the price stay the same?
pre-existing $14.00 + new $40.00 voucher = payment reactivatedBack to square one... Same message.. going in circles here..
How does earning points for helping PM community work? Is it one point per message sent?
