Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I removed Autopay but still got billed for the next cycle. I have not used the plan since last cycle. Can payment be refunded?
When called it says I'm not set up to receive phone calls. And if I go into supplementary services this is the error I get.
The plan that I have has US & Canada unlimited calling however, I cannot call to Canada from the US? Any solutions?
by law the carrier does this for free not spam but the law
removed spam
How will I know if my number port is successful?
Does anyone have any idea why I receive some MMS but others "time out" or I receive a message saying " can't get MMS not connected to the network "... But I am connected, my data is turned on. It seems to only happen to MMS sent by one of my daughter...
Hi I am new to public activated my SIM card an hour ago and my new number is not working.How long do I have to wait before my phone number will work??
@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????
If I have international minutes in my account, can I use them to call home if I'm in Ireland.
I purchased a refurbished phone and it won't last a few hours and it is dead , I cant make or receive calls either, I want a refund how do I do that. Or do I call my credit card com
Hi, One of our son's will be doing an exchange term with a US university beginning soon, and will be away for 5 months. During this time he won't be using his PM phone account. He's been with PM for a number of years, so we don't wish to forfeit his ...
Recently had phone number changed with a PM Moderator and the phone worked for awhile and now I have no service.Also can you please verify my telephone number which should be xxxxxxxxxxxx. Thank you.
The email which is used to register is not working anymore and now I have to pay the bill. But they are continuously send codes to that email to verify. Please help me with this problem . Thanks
I got a referral completed and my referral asked if it went through 10 days ago .. the agent advised that it went through 11 days ago and it would take 2 days for it to show .. i still havn't seen it on my account yet .. can anyone help?
I got a new plan two days ago. I paid $60. It includes unlimited talk and text in North America and 10 Gb of data. Today, is telling me I have used all minutes !! And I have not even called outside
need to pay to my account
Hi, I didn't end up using all my 1gig US data, but I had also bought 500mb so that is unused. Don't suppose I can return it?
Hi,I am returning to Public Mobile but is not recognizing my phone number as Canada number so I can maintain same number. What do I do?
My login is no longer working,I’ve reset the password three times, still doesn’t work
I have automatic monthly payments to my Visa card. And have not had any issues. On the phone I was told I owed $3 and now I owe $7. My payment was due July 19th and I have been without service. I tried to upgrade to 4G speed and 6G monthly on July 18...
I need a PIN reset
Can't login to self serve
Where can I see a list of voicemails?
This is not the first time I am having the issue, non-stop emergency alert for every 1 minute but this time started from 6 am this morning till now (11:48 am). There is no way to stop it from the phone setting.
I lost my SIM card and got a new SIM card, inserted it into the phone, and changed the SIM number on the profile setting. And now, calls and texts are working with the recent phone number with Public Mobile. However, the data isn't working at all.I h...
Hello, I am new user here. I have a basic plan of 40/ month with no international add ons. What will happen if some international call calls me? will I still be able to receive it?
How do i get time online
Hi I've forgotten me email and password what do I do.
My Public plan did not change on plan renewal date when it had confirmed it would. I have $40 plan currently and wanted to switch to the $41 plan with 4g. Now if I must change it’s telling me to pay again when I had payed yesterday or wait another mo...
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