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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Family Member Passed Away

How do you close an account on behalf of a family member who has passed? I don't have their account number or which email they used

Resolved! Travelling to Hawaii

Hey everyone, I am travelling to Hawaii at the end of the month and intended on getting the US add-on, however I am now reading that 3g networks in the US have mostly been disabled. This is an issue for me as I need to use my phone to receive calls ...

Resolved! New SIM doesn’t work

I just switched the public mobile and kept my number from Koodo. I’m getting no service at all. No calling or data. It says SOS at the top where my signal should be.

Resolved! Plan change not showing

Hi, I changed the plan on my sons phone for the renewal on the 10th. My account was charge for the change but it is still showing the old plan on my dashboard? Is there a way to get this fixed? Thanks, Shawn

Phone not working

I changed my plan from the 1gb of data 3g plan to the 4gb of data 4g plan now my internet doesn't work and and I don't receive calls or messages and my outgoing texts don't work, I can make calls but the go through as unknown number.

Cannot get incoming calls.

Cannot get incoming calls. Message is cannot accept calls at this time. I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem HELP!!

My Lock in not working

New Account and sim not working

I just I just recently purchased a SIM card and put it in what I know is a unlocked phone And create a new account. I can see the public mobile networks when I try to select one I get an error message that says could not connect. In the list I see 3...

Phone Order

There was post that said after received the order number, then can using the order number to check at Canada Post. But my phone order was delivered by UPS. So can't check at Canada Post. If it's sim card order, may can check at Canada Post.

Resolved! accessing voice mail while overseas

If i am overseas and using a different sim card can i still access my messages?

Re: Plan change, plan charged

I switched over to that plan, and now my service is not working at all... Only on wifi server... Been trying to fix solutions with customers support and nothing

Problème pour recevoir des appels

Missing Sim card

Hello:I purchased a pre-owned phone on August 29,2022 which I have received But, unfortunately the SIM Card that I was suppose to receive has not yet arrived. Thank you

I need to talk to customer service to deactivate my account

I don't use my Simcard, since I am leaving Canada. Please remove credit card and deactivate the account.

My Hotmail mailbox cannot receive the security code

Hi there, I don't know when it started. The public account I just registered wants to send me a security code but I just can't receive it. I can receive emails from the public community but the security code I have tried many times but can't get it.

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

is that an advise to Community members?

thread has run its course and is headed nowhere good

City I live in

I updated my address to alberta. The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

update plan

PM just updated the cost of my plan to $13. No extra benefits. For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion. Does that mean I lose my existing rewards? If so why should i lose them?

changing my registered email account

Hi, I already have an active Public Mobile My Account, but I want to change my email address. How do I do that, please?

Resolved! SIM card doesn't work

Hello. I've got a lot of problems with SIM card.1.Activating new sim I found out that no one code (neither referral nor promo) weren't accepted and my account was filled with out any discounts.2. New SIM card public mobile was deformed (when I just ...

New activation and used 12MONTHS2GB promo code

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bon...

Deactivated account

I went on the site on Sept 11 and paid 20 + tax using my credit card. Now I am deactivated. Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site. I paid what it was requesting. There is no record of ...

Plan change, plan charged

Hello, So my recent plan changed September 4th to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator ...