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Access to my account

Bac1
Great Neighbour / Super Voisin

I lost my phone and eversafe cannot send a 6 digit code to me because I no longer have the phone. I want to register a new sim and a different phone to my account but cannot access my account to do it. Eversafe does not provide an opportunity to request the code be sent by email. Please help!

3 REPLIES 3

BKNS27
Mayor / Maire

@Bac1 

You can click on Resend Code/Didn’t Receive Code and you have the option to have the 2FA code sent by email, call or text.

hTideGnow
Mayor / Maire

hi @Bac1 

click "didn't receive code?" on the security code screen and choose email to receive the code 

If the email choice is not there, then submit ticket with CS agent here for help 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JRod
Deputy Mayor / Adjoint au Maire

@Bac1 

After a few failed login attempts with the code it should give you the option hit didn’t receive code and then receive it via email. 

If this doesn’t work your best bet is to reach out to customer service to regain access.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

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