Hello! I have been with Public mobile for years. I just got a new credit card as my previous one expired. I had not yet added the updated info to Public mobile. I got a text today saying my services have been suspended as my payment did not go through. I went to login to my account and it was like I was a brand new customer, it had me select a plan and then asked me to select a phone number?? I’m wondering how I access my original account information to just add my new credit card info and continue my normal plan with my normal phone number? Thank you for your help!
Public just 'lost' my payment im wasting a lot of time.. i have small business many thing goingon and they say send them proof.. I took my time editing out my personal info - than they turn around and say they need a transaction number like I said in the beginning of this stupid dispute where I am loosing big time-- they say pay again.. well say my payment is 'lost' again. . not worth it.. looks like i may loose this number and it's tied to many things
Sounds like you haven’t logged in since the change over to eversafe. You will have to get customer service to link your eversafe account to your original account.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
In the meantime, do you still have service on your phone or has service been cut off? You could load a voucher on 611 if you purchase one from a shoppers, gas station, or a online store like Muskbird to get your service going again while you wait for customer service to respond and link your account.
