I was subscribing through the Iphone app and when I got to trying to port my number I encountered an error and it tells me to contact support, but that doesn't work on the app. I then try logging onto the website and completing it through that, it gives me the option to resume activation but then that doesn't work as it tells me the email and password don't match which is rubbish but I try and change the password anyway and it tells me the email isn't registered to an account even though it sends me security codes to said email. Now I've already been charged so who do I contact for support with this?
Solved! Go to Solution.
Thanks for the link, I was trying to this on the Public Mobile app but the activation failed through the app and then it tells me to contact support which is broken on the app for me at least. -_-
Are you doing this process on the PM app?
To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.