Yes, you can! Keeping your number when you move from one phone service provider to another is called “porting” and it’s an easy process. Both mobile numbers and landlines can be ported.
How do I transfer my number?
Do not cancel your existing service. Instead, request that your current number be transferred over to us. You can do this at one of our stores if you’re activating a new service, or through Customer Care. Contact Us on your preferred platform.
To make the request, you will need to have the following information about the account with your current provider (we suggest using a bill from them):
- Your phone number
- Account number
- Name of the account holder
- Billing address
IMPORTANT: DO NOT cancel your current phone number – we will take care of that for you when we transfer your number.
Keeping your number safe
Once a transfer request is submitted for your number, you'll receive either an SMS or email from your current service provider to authorize the transfer.
You’ll need to keep your phone powered on with your current service provider’s SIM card active to receive the authorization SMS. Once you receive the SMS, respond “Yes” to complete the transfer or “No” to cancel the transfer request. If you do not respond to the SMS or email within 90 minutes the transfer request will cancel automatically.
Didn’t receive an authorization SMS or email? If you didn’t receive an authorization SMS or email, you’ll need to contact your service provider to authorize the transfer.
IMPORTANT: Beginning November 16, 2020, Port Protection will be replaced by the authorization process mentioned above.
Limitations
Although it's generally an easy process to port your number, there are a few factors that might prevent it. For example, if you've already disconnected your service with your previous provider, then that number won't be yours to take with you anymore. Also, your current number must have an area code that is available within areas that we service. One of our representatives can help you to determine this if you are not sure.
Using iMessage (Apple) or RCS (Android)
If you’re porting your number, we recommend setting up iMessage and RCS after your number has successfully transferred over.
If you’re also switching from an iPhone to an Android or vice versa, remember to deregister iMessage or disable RS (turn chat features off) respectively, to ensure your messaging service is not interrupted when changing devices.
