missing sim card

[veeb]

I ordered and recieved a phone from you but there was no sim card with the phone and no sim card has come.  How do I get the sim card?

[dust2dust]

Would it be as simple as scrolling down?

[veeb]

the link to private message an agent does not have any place to actually create or send a message.  How do I actually get to connect with a person who can answer my questions and deal with the issue?

[hairbag1]

If there's a Telus / Kodoo kiosk in a mall near you...call 'em and see if they have a sim. If so, buy it, then ask CSA to credit your account for the cost of the sim.

[softech · Accepted solution]

@veeb   yes, they should definitely send you the new sim card as well

do you need the sim card for activation?  PM will likely send you back the sim card, but it might take them long, could be as many as 3 weeks.  So, , it might be better to get a new sim card from local Telus or Koodo stores. 

To open ticket with PM Support to ask for the  sim card

1. If you have access to My account (if you are already PM subscriber): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there