Referral code didn't go through

[Momma22]

Hello,

I just set up my SIM card and entered a friend referral code but it didn't go through as I was charged the regular rate. What can I do? 

Thank you!

[Pm0]

Hi, 

Yes there seems to be a problem. I do not see it under available funds in my payment history. I guess I will have to contact Simon or open a ticket or something 

[computergeek541]

---

@Pm0 wrote:

My question should have been where do I see the "Available funds"? All I see are my account, rewards, community. So where should I be looking for the available funds?

---

in My Account

[Pm0]

My question should have been where do I see the "Available funds"? All I see are my account, rewards, community. So where should I be looking for the available funds?

[dust2dust]

@Pm0- You should see your balance when you get in to your account. The $10 would be added to that. You would also see it as a transaction in your payment history. But maybe there was a problem. 

[computergeek541]

---

@Pm0 wrote:

About 5 days ago, I activated my pin and included a referral code. I am yet to see the $10 in my account. Where should I be looking?

---

Please use the instructions provided earlier.

[Pm0]

About 5 days ago, I activated my pin and included a referral code. I am yet to see the $10 in my account. Where should I be looking?

[dabr]

@Momma22    Your first month of activation is always paid for at full cost of plan.  You get to use the referral credit on the next cycle or when you've accumulated at least 15 points to redeem.

[softech · Accepted solution]

@Momma22 

The referral code does not give you a discount at the moment of the activation.  So, charging you full amount during activation was right

Within 72 hours, you will see a $10 deposit into your Self-Serve My Account as an Available Fund.  In your next renewal , PM will use the $10 from the Available Fund to lower your charge .  

So, there is no need to open the ticket now.  If you don't see the $10 in your My Account as Available Fund , then open ticket with PM Support at that time:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Outdoorsman]

@not-trust-anyon why don't you read the question and stop spamming the community with your rediculous answers 

---

@not-trust-anyon wrote:

@Momma22 

open ticket with PM support  At https://publicmobile.ca/chatbot.

Start by typing Submit a ticket, then click Contact Us, Then click Other, then click Click here to submit a ticket 

have trouble with Chatbot: private message CS_Agent

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

---

[Outdoorsman]

@Momma22 hi it takes up to 72 hours for the 10 dollars to be added to your account