Forgot my email address

[Omari-Akbar]

Hello 

my name is Akbar Omari and I forgot my email address so I can’t login to pay my phone bill please can you help me. Thank you 

[esjliv]

@Omari-Akbar 

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611 (as also mentioned by @dust2dust ),  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

If having issues about which email you signed up for (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered to your account.

[dust2dust]

In the meantime, you can buy vouchers and dial 611 to enter them. Or use real time payments in some stores.

If you registered a credit card and you know your 4 digit account pin then you can also use 611 to make a payment.

[softech · Accepted solution]

@Omari-Akbar you will need to open ticket with PM support and they can look up the email and reset password for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there