Is this normal?

[Pm0]

5 days ago I activated my sim card with a referral code and I am yet to be given the $10 credit. What's going on? Can someone also confirm when I should expect to see the promotional extra 2gb for 12 months? 

[BKNS27]

@srlawren 

LoL, I quickly scan the request.

Good catch thanks, amended recommendation.

[srlawren]

@BKNS27 not sure if you noticed, but the OP mentioned it's been 5 days already.  I'm reasonably certain that 120 hours is still >= 72 hours....

[BKNS27]

@Pm0 

You will see the $10 credit in your account in 72 hours.

There are requirements for the 2gb for 12 months…minimum $25 plan and active your SIM before August 31.

If you meet both requirements, again it will show up in 72 hours.

Please contact a CS_Agent to look into it for you by private messaging above or create a ticket on SIMon Chatbot below.

[Alexandf]

@Pm0 

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437