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Submitting a ticket does not work

Juma
Great Neighbour / Super Voisin

How can I get in touch with customer service other than submitting a ticket because the service isn't working? Thanks.

3 REPLIES 3

Meow
Mayor / Maire

Ticketing system works. I just tried it.

Click here and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

Anonymous
Not applicable

What is not working? The chatbot? Calls in/out? Texts in/out? Browsing internet on cell data? MMS?

Anonymous
Not applicable

@Juma 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • you can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

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