Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Policy for seasonal break when not using phone sim in winter months, if any?

Last few winters, when I went down to Mexico for the winter months, I switched to the $10. per month plan, because I was not using the Public Mobile sim while in Mexico. I see this year, this plan is no longer there. Telus, the right arm of Public Mo...

referral reward not shown

Hi , My account number is xxxxxxxxxxxxxxx and i used the referral code xxxxxxxxxxxxxxx but i dont see the $10 reward in my account. I just activated my account in the last 10 mins. edited by computergeek541: account infromation removed

Port request

Resolved! Re: Bring over current number from Koodo

Hi all,ouI have just activated mt simcard with Public Mobile. Now I want to bring my number from Koodo to Public Mobile. Can someone please help me ? Thank you.

Resolved! forgot password and security question answer

how can I log in to update credit card

Resolved! Data only

Is it possible to use the data add-on for data only? I don't need extra services and $15/gig rolling over would work for my needs.

Resolved! Request a specific Number

Hi,I would like to request a specific number. It was originally activated on Public Mobile many years ago, and ported to different carriers over the years. It has now been cancelled and is still available. Can I activate that specific number on Publ...

URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Hi there,My email address has changed and I can't remember my password. I need my account information PLEASE to log in. Please any moderator HELP ME!!!

Resolved! How can I reset my account password?

I have forgotten my password and the security question doesn’t work.

Resolved! Plans and add-ons

I want to add more data to my plan what do i do

Re: unable to change APN

i need to estatementplz send me xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: removed e-mail address

Resolved! Receipt of SIM card

I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

New to Data

I have never had Data before. Can someone give me a general timeframe on how long 500mb would be? Does it use more data depending on what you are doing? I.e. social media, vs. watching a movie? Thanks!

Resolved! New activation says incorrect SIM

I'm new to PM and I have a phone I'm bringing in. I ordered a SIM card online and now trying to activate it. I have NOT removed the SIM card from the package yet and have NOT put it in the phone. I went through activation of creating an account an...

Resolved! Invalid sim error

Hello public community,I just bought a PUBLIC sim card, everything in the activation process was going well, I chose the number, and the plan, added the vouchers and when I pushed process, there was a message telling me to wait and afterward it said ...

Resolved! Call forwarding set up

Hello, I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sor...

Change plan

I want to change my plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Is this their way of telling me I am out of minutes? I'm calling a local number

Resolved! 866 and 877 numbers filling my voicemail without calling

Pretty self explanatory in the title, but I get constant voicemails from 866 and 877 numbers that are blank. In addition, they somehow leave these blank voicemails without calling me, so I can't block the numbers. Anybody else have this issue/know wh...

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Resolved! New activation 404 errors two times now!

I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...

Huawei Nova 4

Hello,I have a Huawei Nova 4, which is not on the list of phones.

Resolved! Porting number from Bell to PM

HiHow do I get in touch with the Moderator? I wish to Port my number from Bell to PM, but the PM online services tells me to contact Moderator and complete a ticket.

incorrect data

HiI purchased my plan on the 17th, the store helped with setup of plan. He login in to the wifi to do the setup. But 220.645 of date was used on my account to do this? can this be corrected/reversed since I do not have much data for the 30day? I'm...

Resolved! Double payment

I was Double charged and with no reward taken off from my bank account. And my plan says expired?

Resolved! How should I remove auto payments from my account

How should I remove auto payments from my account

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Policy for seasonal break when not using phone sim in winter months, if any?

referral reward not shown

Port request

Resolved! Re: Bring over current number from Koodo

Resolved! forgot password and security question answer

Resolved! Data only

Resolved! Request a specific Number

URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Resolved! How can I reset my account password?

Resolved! Plans and add-ons

Re: unable to change APN

Resolved! Receipt of SIM card

New to Data

New to Data

Resolved! New activation says incorrect SIM

Resolved! Invalid sim error

Resolved! Call forwarding set up

Change plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Resolved! 866 and 877 numbers filling my voicemail without calling

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

Resolved! New activation 404 errors two times now!

Huawei Nova 4

Resolved! Porting number from Bell to PM

incorrect data

Resolved! Double payment

Resolved! How should I remove auto payments from my account

Number hasn't ported over after 24 hours

Enquiring regarding Wifi calling feature

Changing phone plans

Cobourg service Coverage

Cancel