Community

Resolved! Lost my phone and need a new SIM card but out of country

How can I reactivate a new phone if I am away from Canada ..I lost my old phone and bought a new one but need to connect it  to my public mobile  

Resolved! Over the last couple of weeks I’m getting no sim card although it is in my iPhone.

Resolved! Ported from Bell Pay as you Go, can't send/receive texts or receive calls

I ported my number a few days ago from Bell Pay as you go. - I can make calls.- When I am called a message says "5ut1 You have reached a number that is not equipped for incoming service".- When sending a text, it says "sending" and then appears to ha...

Resolved! Iphone XR

Getting an iphone XR to replace iphone 6S on one of my lines . Compatible??Quality of sound and camera... Your views on this. 

Resolved! Autopay Reward

My wife and I are set up with autopay but we did not receive the $2 discount this month

Resolved! Can i transfer phone number if my PM is deactivate it ?

 Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ?  Another question, if I do activate the account how come it wont let me pay for the ...

Resolved! Some verification codes not being received

Can receive short codes from the Government of Canada but not from Rogers.On my UMIDIGI A9 have done all of the usual steps: re-seat sim card, clear Google Message cache, force 3G network, verify Message chat is off. Have also tried using the sim car...

Resolved! Requesting a phone bill

Hi! Would like to request a phone bill, but unsure how to do this. Cheers 

Resolved! US plan

I upgraded my plan to the US unlimited text & minutes and 15gb of data. I am now in the US and have nothing - no data, no texts, no phone. Please help - paid $70 fo nothing so far!

Resolved! Plan expired after payment made

I made my payment on the due date but my plan status is displaying "expired". My next payment due amount is still showing the same amount. Do I have to sign up for the same plan again?

Resolved! cant make calls!

I have no service and unable to log onto my account!

Resolved! $35 plan promo activated with bonus 2GB data but no bonus data showing

Hello, Activated this plan about 2 weeks ago, still haven't received my bonus data. Account shows as 3GB of data total to this day. Can a mod please look into this? Thank you. 

Resolved! Re: Beginner’s Guide to the Community

Lost my SIM card need help to transfer old number to new SIM card 

Resolved! Not getting automated text messages

Hello, Weird issue came up after switching to Public mobile about 1 week ago. I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps. I can make and receive calls just fin...

Resolved! 2UV1 cannot make calls

I have tried to make a local BC call and it is not working I am getting an engaged dial tone. I also tried a toll free number and I am receiving a error stating: "2UV1 all circuits are busy, please call later". Why cannot I make these calls?