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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone is not receiving calls from only select numbers

I recently helped my dad create an account with Public Mobile on his phone, and he can't receive calls from my sister and brother-in-law's cell phones (they are both with Rogers). He's had his public mobile account for about 3 months now, and from th...

iPhone X

I have a family member just switch providers to Public. Turns out the SIM card works but the new phone doesn’t add the data from plan. Does anyone know if there’s a solution to how we can use the IPhone X?

Repeated Calls After Porting from Fido

Hi!I've been getting calls from the number 118334252387 after having ported from Fido. Has this happened to anyone else, and do they stop calling after awhile?Thanks!

Resolved! incorrect ESN / MEID

Hi,I have setup Public mobile account and trying to transfer the number from Lucky mobile.I got a text from Public that ESN/MEID is incorrect.What do I need to do?

Commande 46832:iphone 8plus

Data loss

I’ve topped up my data three times in six days. I am not using this data yet I get a message almost immediately after top up that data is all used.

Resolved! Problems with SIM cards !

I have been a public mobile user since they started. Last week out of the blue my SIM card stop resisting to public mobile . I have tried everything that's been on this site and every other site I found. So I went and bought a new SIM card and it wil...

Resolved! SIM Card

I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM Got notification on Mar 23/2022 that it's been shipped but i have not received itThe order number - 288176

Resolved! Stolen sim card

My phone was stolen with SIM card in it how I purchased new SIM card and how do I get myold number back to this new SIM card.

Sim card doesn't work with iphone 12

I tried to insert my sim card into iPhone 12 but it doesn't work and the phone says it's because the card provider doesn't support the phone. How can I fix this? Thank you!

Sim card problems

I have no clue why my phone stopped working out of no where my Sim card keeps saying unknown but I can log into my account without issues n even have extra money in my account I can't seem to figure out what's going on with my phone

Data

My data is not connecting to my phone

Resolved! Call not coming through

Rogers still has phone on there bill

Rewards

Hello,I'm able to have rewards but in my pre authorized payment it doesnt appear. How to fix this problem?

Resolved! Transferred phone number not working

I was told just now that my phone number was transferred. But when I call my number I get the message 6UC2 the number is no longer in service. Can you please help me get this solved?

Resolved! Calling US for 1 call: can I buy add on for this or do I need to change my phone plan?

Hi Everyone, I need to make just 1 important call to the US but I don't know how to go about this. I'm on a $35 planThis plan includes: -- 2GB at 3G Speed + 500MB AutoPay- Unlimited Canada-wide Talk- Unlimited International TextAnd I recently bought...

Resolved! SIM card question: Can I re-use Public Mobile Sim that was not used for 3-4months?

Hi, I was with Public Mobile until early Jan 2022. (I ported the number out) I am planning to return to Public Mobile (port number back) in mid April.My question is, can I re-use the Public Mobile SIM card that I used up to early Jan 2022? so it wou...

Resolved! US Add Ons

Hi,Bit confused. Not sure if I was able to purchase my US Add On or not. Wanted to buy US Roaming 1 GB for $20 and US Roaming Talk Text 250 for $20 totaling $45.20 with tax. However not sure if the purchase went through or not. Could you please con...

Resolved! What phones are compatible.

I am trying to find out if my phone is compatible. I see you can check online but when I click in the section where you check, the drop box shows nothing?? I have a Moto e5 unlocked. Does anyone know what my phone HAS to have in order to use this ...

Resolved! 2 SIM cards?

Why have i received an email that I have been shipped a second SIM card? I already ordered and recieved my SIM card and using my phone.

Data Not Working

My data isn't working. In the corner I have bars but no 4G, LTE etc. I have lots of data remaining in my buckets and the data settings appear accurate. I deleted them and re did them and I also rebooted my phone and tried going into airplane mode and...

Resolved! Contacting public mobile customer service

Exactly who do you call to fix things? What number is that? Does that number direct you to somebody across the world that will waste an hour of my time? And still not fix the issue of lag data service every day…. All day long. But do pay for that gre...

3 g network service

Cancelling my plan.

How to cancel my plan?

Resolved! Help Please

I am unable to log on to help to simply change my email.I go through verification and input the last number I called and get an sms code and as soon as I enter it the page reloads.Getting really old.Why can't we change our email online ?What do I do ...

someone is sending texts using my phone number

I got a call from someone in a different town. THey said they keep getting texts from my phone number with attachments that they can't open. Like 15 a minute. I haven't sent any text to that number. What is going on?

Resolved! Need My PUK Number

Hello, How do I get my PUK number as my sim card is locked Thank you

US roaming packages

Can I purchase multiple US roaming packages at once? I need more data then 25OMB

Change language

I keep getting text notifications and call out messages in French, which I do not speak. When I call 611 it is also in French. I have been trying for over a year to get this changed and nothing works. Now my PM doesn’t even work and I have no idea wh...

Resolved! Data

I Used all data and I bought an extra. iIt charged my credit card $15. Can you check my account as the data wasn’t added and I can’t access Cellular.

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