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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self serve

I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification.

Double Credit Card charge

I have 2 accounts with PM, one for my wife's phone & one for mine. They are both basic plans at $25 per month plus tax = $28.25 per month. I jsut checked my cc & I have been charged $28.25 on Apr. 15 & then TWO charges of $28.25 on April 16. How d...

Resolved! Email address is invalid

I’m trying to get into self serve to renew my plan but everything I type in my email address. It says it’s invalid. So I can’t reset my password

Resolved! Sim card doesn't fit

I received and loaded 2 different sim cards for Public mobile yesterday. I was advised that your sim cards will fit the S5, S6 and S8 Samsung phones. I attempted to fit the sim card into the S5 phone and it would not fit. What do I do? I put the card...

FYI: Text Outage

I'm experiencing a text outage and found it reported as a known outage on Telus's page. https://www.telus.com/en/mb/outages

Unable to receive calls often

I've been working PM for about 4 years and generally didn't have any complaints. In the past month I've been told by several people that they called me and it went straight to voicemail and I never received any notification. This has happened in all ...

Usage Log has wrong Timestamps

I just noticed that the usage log is showing entries with timestamps an hour off from reality. Is it in the wrong timezone, forgot about daylight savings?

phone did not ring

I received to phone calls yesterday around 1pm and the phone did not ring. I did not received the voice message until 9:30 pm. Why?

Double Charged

I have automatic credit card top up on for the past two years and have never had an issue. My plan was to renew on April 1. All of a sudden my plan was cut off and the automatic renewal didn't work. I need my phone for work so I went onto my account ...

Resolved! Lost sim card

I lost my sim card that is a montreal number ,but I am in calgary alberta . what should i do ? I need to call public mobile and I cant find a call center number.

Resolved! problem when upgrade to new plan

hi, I'm trying to upgrade my plan to 10GB data, but I couldn't view the dashboard when I tried to click by myself...

Death

Hi, As I am very ill, I am preparing a document for a family member to follow when I eventually die, to cancel my accounts, including the one here at Public Mobile. Is there a simple way for that family member to do so, other than using my account to...

I picked up a wrong local area code and I can not change my phone number.

Everytime I pick up a new number it keeps failing!

Resolved! USA plans

HiI was charged a total of 22.95 three times and 16.95 once. Never got confirmation it went through or anything. Tried using my phone while in the USA on both my trips and it was not working for anything i paid for. I am reading here that others had ...

Response

Merged into the appropriate thread

Resolved! Puk code

How can I get the puk code in my public mobile account

old phone number

Resolved! Rewards points

I have $15 off my next bill thanks to reward points. I was wondering however if I can instead revert them back to points and gift them to a friend instead?

Resolved! Add-on: US Roaming Talk text

Hi,i just purchase US Roaming talk text for $15.00.1) how do I know it’s activated and I can use when I am in the States.2) what do I need to do to use this feature?thank youjessica

Resolved! Duplicate Billing

On March 7 I requested an add-on for US public roaming for 10 days and was billed $22.40. I was also billed this same amount again on March 8th. The March 8 is a duplicate billing which should be reversed. At the end of the initial 10 day period, I r...

Resolved! Reactivate SIM for another phone

I activated a SIM last year but during travel, I misplaced it. I bought a second SIM and switched it on the account. Now I found the first SIM and since I got a second phone I want to use it. But I get an error that SIM is not valid. How can I "...

Resolved! Tickets

How do I create a ticket for phone problem

Resolved! Please,I don't get SMS or MMS whenever it is sent from an Iphone because it is always sent as an Ime

I can't get text message from an Iphone user which is always sent as an Imessage to another Iphone user while my own phone is Samsung A72. What can be the cause of this problem and please the solution to it

Resolved! Add-ons

I just signed up last week with this carrier. When I look at my account payment history, there is a $15 charge for extra data that I did not ask for. How do I get this resolved?

Resolved! Payment Voucher Does not Work

HiNeed to apply a credit for the voucher that does not work to the credit card now attached to my account. I wont be using the credit next month as Im going back home to German. Customer support for this is difficult to find. I have submitted a ticke...

Calls are not showing up

All of my calls go directly to voicemail and i don’t have my phone on do not disturb or anything like that.

Resolved! not recognizing my password

I am trying to get into my Husband's account to change my payment method but it is not recognizing his email. What do I do

Resolved! Tana

How do I reset my account password when I don’t have access to the email I used to set it up anymore

Resolved! How about checking the logistics status? When will it be shipped?

Hi, I don't know why I've bought this card for almost a week, but it hasn't arrived yet, the internet says it only takes 3-7 days, and I can't find the logistics status, can anyone help me?

Resolved! Improving cell reception by resetting network???

Hi!My cell reception in my house is very spotty, I can walk several feet and my reception changes drastically to the point where I drop the call. My next door neighbour which is on Telus ( Public is owned by Telus) had a similar problem.He called Te...

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