[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
8gb 4G plan for $45
I paid for this on July 20/22, but my plan still shows I’m on my old plan and says I’ve used all my data which is simply not accurate. Can someone help clarify this please?
How to Change the Self-Serve email address.
I've been using the self-serve email address that the local seller gave me when i bought the SIM card 3 years ago. Now in order to verify that it's me who's trying to log in, I have to have the 6 digit code they sent to that email. But I don't know t...
Resolved! Accessibility outside Northern America
I have a problem accessing the signals outside the North America. Due to muti factor authentication I couldn’t access my mails and many other accounts associated with my mobile number.Could you please suggest me a suitable solution for this problem.
Cannot access my online account !!!!!
I cannot access my online account. The password and userid are valid as it allowed me to reset the password without issue. What is going on??? Need help right away
SIM card
Hallo, I ordered a SIM card 10 days ago and I still didn't receive it. Also on the Page where I should be able to follow my order it does not update the delvery status for days. Is there an email adress that I can contact to get details about the Sta...
Resolved! Unable to raise ticket because my registered email is blocked
My email address(which is my public mobile username) was compromised and got blocked, since same email is linked to my bank account, I contacted my bank to block my debit card and I got a new one. Now Public Mobile has suspended my service because th...
Hi
I have two questions as I am new to public mobile Question one When I am in the process of port my phone number from my old provider to public mobile when can I remove my old sim card and put in my new sim card Question two Let's say I don't have e...
Resolved! BC Southern Gulf Islands
Can anyone conform that PM works on the BC Southern Gulf Islands?
$25 Voucher top-up vanished into thin air!!!
Hi there,The most frustrating thing just happened to me! Long story short: 1) I do not have a credit card;2) last July 21st I bought a $25 voucher at a retailer in Vancouver (Cell Universe on Main Street);3) entered the voucher digits via PM Web page...
Resolved! Forgot Email
Can i sign in with my phone number please let me know thanks
Payment Card Change Impact
Hi Can someone please tell me if we change the card from credit to debit card for or pre authorized debit. Does it impact our rewards as in there is a reward of reauthorized debit , will that wont work.has anyone tried that
Bought data add-on not working
Hi, I bought a 1GB data add-on. My usage on my account clearly shows that only a third of it has been used up and yet I can no longer access this data. It feels like there is no one that I can ask about this. I've been with Public for about 8 months ...
Incoming Calls going to voicemail
just signed on all calls going to voicemail
Service doesn't work properly
I m suffering with bad experience with your mobile sim services bad network ,bad internet ,hard to get help ..generally bad,not recommended
Resolved! public mobile
Hi,I just bought a phone from Public Mobile, which I should get in about 10 days. I also bought a sim card with it. I now need to buy a public mobile plan when I get the phone and the sim card . I could not get the plan until I bought the phone. So I...
Resolved! Cycle question .. 30 days? is it correct on My Account
HI All, I see a post about amount due date and I look at the couple accounts I have access to I have something like this July 13 to Aug 12 is the current cycle, I am slow, I counted fingers, isn't that 31 days? When they say July 13 - Aug 12, it ...
Payment not getting through
Hello, I have the automatic payment set-up on my account. My credit card is valid, with funds and functional. The automatic payment didn't go through today at noon. I'm trying to make a payment on your website, and I keep getting an error. What's the...
phone turned off on due date missing the passing of my mother
today is my pay day and also due date of cell phone bill. I woke at 3am to see if my pay was in , which it was and tried to pay my public mobile bill. The site has been changed and when i finally got into it it said site under maintanence. So decided...
Trying to port my number out, not receiving the text messages?
I've tried to port my number out from Public Mobile but I'm not receiving the text messages to port out? The other carrier put in the request twice and still nothing.
Create an account
I would like to create an account. I am already Public M. member. Thanks.
Resolved! New and improved warning! Are we having some lackadaisical customers?
The above message took 3 texts to send.
Resolved! Phone Service Stopped Working
My phone service stopped last night. I'm unable to text and call. When people call me they get the message "6UC2 The number you have reached is not in service". I've verified that my payments are up to date and I've reset the radio on my phone. A...
US roaming
Hi, Are calls and text messages to US numbers included in the US roaming bundle?
Transfer number
Need Public Mobile to send a request to Rogers to port my number
Can't get into my account
I can't get into my account to change my sim as I lost my other one but I can get into my son's account so I don't think its a problem with public or my computer or phone how can I log on so I can update my account?
Payment Issue
I have 3 phones with Public Mobile. I have auto pay set up for 1 year now! I got a message yesterday that the plan didn't renew because the payment wasn't received. What's going on??
IVe been suspended. I'm disability. Old age. And I have my mentor try to get hold of me. I'm waiting
Amazon is giving me a credit please help so I can pay this. I can't check anything. I need this my phone had stolen I'm disability Senior.HELP.
no service
so, ive had this phone and sim for a few years now. Bill payment just came off the card on july 17th. 2 days ago, i lost all service. tried all the things, airplane mode, reset network, sim card in different phone,all that... with no luck. i cant log...
