Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to I switch to a 4G plan?

I am a current Public Mobile customer with $40/mth 1G + 1G bonus data 3G Canada-US unlimited talk and text. The Canada-US is essential. Amount of data flexible. Just all plans like this say 3G...

Resolved! Transfer existing phone number ticket

I just submitted a ticket to transfer a phone number, as it was not allowing me to do this when I signed up. It said to contact a moderator. I put my old Koodo SIM card back in my phone, as I want to keep my number. Will the moderator contact me via...

No access to data

I signed up for the auto top up to get the 250mbs of data but I don't seem to have data when I don't have a hotspot. Can you please advise? Thanks!

auto pay setup

how do I set up auto pay when I dont remember my username and password?

Resolved! Missing Rewards

i did not receive $4 rewards for this month.$1 referred friend,$2 auto pay $1 loyal customerI changed my plan on September 7th 2020.

forgot user name and password

Sorry that I totally forgot my user name and password. How I can find them back? Thanks

Resolved! compatibility

Is LG-M151 compatible with Public Mobile

i think I have been subject to a port out scam

I have lost service on my phone a few days ago and i can see someone else is making calls and texts on it, in the activity log. How do contact a rep at public mobile to sort this out. they are using the text message to hack my accounts like Paypal.

Gift card refund

I mistakenly purchased two Public Mobile gift cards at Walmart, thinking they were Home Depot gift cards (didn't have my reading glasses with me). I realized my mistake right after paying for them, but Walmart claimed they couldn't give me a refund. ...

Need account Username and Password

I am a Public Mobile customer from last 12 years. I forgot my username and Password for my account since I didn't use my Username and Password from long time. Now I am not using my old Email and forgot the old Email ID. Please help me to reset the Pu...

Data not working

So I have a umdigi f2 and my data stopped working last month when I went over. Haven't had data since. They have reset the server. I have done a network reset did APN settings still nothing! Still have 8gs of data left. Please help

Not connecting

I topped up my phone and still cant call or receive text msgs also

Resolved! Lost Connection

Hi! I am currently using an Apple Iphone XR and have been using public mobile for a few years now. All of a sudden, I can't get any connection (voice, mms, and data) to public mobile. I have reset the phone many times with waiting in between before t...

No street service

Resolved! No street service

I'm new to Public Mobile. My payment is on the 13th in the amount of $25. I was sent a msg that I'd used up my time (unsure of the msg) so I put another $10 a few days ago but still have no service in the street. When I called 611 to verify how much ...

Resolved! Credit card

can i register and use the same credit card as Auto payment for two different Accounts?

Change a data add on plan

Does anyone know how to change a data add on plan from Us roaming to Normal Data ( canadian)I by mistake bought a us data roaming data now it not working i need to change it to normal data ?

Resolved! What is the SIM card PIN?

No incoming calls.

I can make calls but I haven’t been able to receive calls since switching to public mobile.

Making Phone Issues

Resolved! Making Phone Issues

whenever I try to make a call on my phone, I get a message that says "I don't have a long-distance call plan and to purchase and "add on". I already have Canada wide calling and it worked for the first month of being with Public Mobile. I can receiv...

Payment

How do I update my payment method for auto pay? I need to add my new card.

Resolved! Enough funds in account but payment won’t process

I have enough funds in my public mobile account it’s just saying I owe $0.00 (which isn’t correct) but I still have the money in the account and it’s still says my account is suspended. I used *611 and payed through there with payment vouchers and ev...

Text Issue

Resolved! Text Issue

Hello, I just set up a new account for my son. We have tested a few phone numbers for texting and calling and things seem to be working fine. However, when he tries to contact 1 number, the text message does not go thru, but the phone call does. An...

Texting

Hi, does the $15 plan include texting to different provinces? How about to a different country?

Umidigi Power 3

Anyone have this model of phone? Just wondering about its performance and ease of use. Keeping my eye out for my grumpy_neighbour.*https://www.amazon.ca/UMIDIGI-Unlocked-Smartphone-FullView-Mufti-Function/dp/B085TDC6XM/ref=sr_1_3_sspa?dchild=1&keywor...

Some Messenger responses not coming through

My phone is two and a half year old and a month ago I started not receiving responses from three of my contacts. Most contacts work fine but these three don't. One was my son-in law to announce the birth of his son when I was watching their daughter ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How to I switch to a 4G plan?

Resolved! Transfer existing phone number ticket

No access to data

auto pay setup

Resolved! Missing Rewards

forgot user name and password

Resolved! compatibility

i think I have been subject to a port out scam

Gift card refund

Need account Username and Password

Data not working

Not connecting

Resolved! Lost Connection

No street service

Resolved! No street service

Resolved! Credit card

Change a data add on plan

Change a data add on plan

Resolved! What is the SIM card PIN?

No incoming calls.

Making Phone Issues

Resolved! Making Phone Issues

Payment

Payment

Resolved! Enough funds in account but payment won’t process

Text Issue

Resolved! Text Issue

Texting

Umidigi Power 3

Some Messenger responses not coming through

No talk in SOME places in USA

changing the network in the US

Porting problems

Services on Hold after subscription renewal onto a...

I have two phones on my account how do I shut them...