08-08-2022 03:49 PM
08-08-2022 07:29 PM
@pdoyle wrote:I have done all of this, and still nothing I even factory reset the phone hopping it would help
Have you tried your sim card into another compatible phone to see if the same thing happens?
If the same thing happens submit a ticket with CSA and see what they say.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If the same thing does not happen, contact the support of your phone manufacturer and see what they have to say.
08-08-2022 05:44 PM
Thank you o factory reset the phone and still.nothing
08-08-2022 05:43 PM
I have done all of this, and still nothing I even factory reset the phone hopping it would help
08-08-2022 04:34 PM
@pdoyle - try performing a reset of the device's network settings.
08-08-2022 03:51 PM
rebooting device.
08-08-2022 03:51 PM
did you try to text in different area or from the same place?
At least try to reseat the sim card. Power down the phone, take the sim out for a minute, then put it back and power up
If still fails, try to clear cache of the messaging app on your phone
If still fails, and you have another phone around, put your PM sim card there and test it on the other phone