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erro code 837 while activating

Great Neighbour / Super Voisin

Mayor / Maire



If your credit card did not get charged then try activating again. Clear browser cache and cookies and go incognito. Try chrome or edge.

Mayor / Maire

@drash3000  - did you get to the point of entering your payment information?

If so, insert the public mobile SIM card and see if you have any services. Can you log into your My Account..if you can do this, and your card got charged, than you created an account.


To contact the Public Mobile Customer Support Agent (CSA)_Team to check on the activation, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot


2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)



If not charges were made and you did not enter any payment details. Try opening a tab in incognito mode and try the activation again.

Great Neighbour / Super Voisin

Try changing navigator!

Town Hero / Héro de la Ville

@drash3000 hi it may be a browser issue as stated or if you entered the IEMI try your account number instead 

Great Neighbour / Super Voisin

thanks for your reply

submitted payment information several times but activation never got completed


Great Neighbour / Super Voisin

thansk for the sugeestion

tried 2 different computers and deleted hsitory, cookies etc.

did not helo

Mayor / Maire

@drash3000   Error 837 is likely a problem with Porting request

What is your current provider that you would like to port in your phone number?

 did you enter IMEI number for the porting information instead of account number?


If you are certain that the credit card was not charged, please try again activating BUT please enter account number of your old provider instead of IMEI number. It should work that way



@drash3000 wrote:

thanks for your reply

submitted payment information several times but activation never got completed


Oh, in this case, I would definitely submit a ticket with a CSA. Sometimes in these cases they can cause multiple charges ongoing. So best to get in contact with them now to hopefully nip that in the bud.