Service off and issue with online account access/password resetting

[abcnewlocal]

Monthly fee is deducted from my account but the service is cut off. Tried to access through online account, got denied saying incorrect password. Tried resetting password and got error message. Can anyone tell me how to cancel this service since there is no customer service agent for this company and no access to myaccount? Any help will be appreciated!

[Timer]

@abcnewlocal 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page  or have a trouble logging in? then  Reset Password

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

[Meow]

It has something to be else what is denying you access and service.

To resolve that, contact agent for clarification.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

To cancel service you have to have access to your account and remove autopay. Service will be suspended on next renewal due to no payment and account deleted, number lost after 90 days of no payment.

Fastest way to cancel your account is to port out your number to other provider. Be aware that both PM and new provider accounts have to be in good standing and active.

[Lux · Accepted solution]

You can contact a Representative by doing the following: 

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Sometimes if you use another browser or incognito mode, the error will disappear. 

[esjliv]

@abcnewlocal 

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Now use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

Do you still receive an error?

You can submit a ticket here to: Create or forgot My Account email or password link

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent